• Responsible for IT infrastructure administration in Macquarie offices across the region
• Log any IT service/incident call via remedy ticketing system, request center or support center
• Take ownership of the tickets and performed necessary escalation
• Attend daily meetings with EMEA IT leadership team and keep them informed about the latest changes in the region & bring anything that need immediate attention
• Tier-2 support for all corporate mobile devices using AirWatch
• User access/identity management using SailPoint or Active Directory
• Management of all corporate accounts including PRI, Internet leased line, Mobile service, fax and e-life
• Installation and configuration of all desktop and laptop fleet, setting up cisco desk phones
• Installation and configuration of printers including flexi printers & door access control systems
• Provide remote assistance to users working in different location using MSRA and remote utilities
• Providing support for Bloomberg and other business specific applications
• Key support person for management of all the data centers in the region
• Setting up WebEx, Cisco conference room devices for meetings
• Setting up Macquarie serviced offices with Aruba devices for secure connectivity
• Travel to other regional offices in Dubai & Saudi Arabia over time to time for technology commissioning or support
• Liaise with IT and telecom service providers in order to support business continuity