Shamil John Panampally
Experienced Electrical Engineer with an MBA from IIM KolkattaVersatile Electrical and Electronics engineer with 15+ years of rich experience in the Middle East.
Proven mettle of planning and executing challenging assignments delivering consistently superior results.
Skilled in installing, commissioning and maintaining a wide range of sophisticated equipment including computed radiography, laser imagers, medical image management systems in the medical industry and printers, cameras and sophisticated printing equipment in the photographic industry.
Proactive, results driven professional delivering excellence in performance through effective communication, coordination, planning and execution.
Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis.
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
Excellent communication skills.
Contributing to business development projects. Collecting and analysing market data to support other principal products.
Leading the sales activities within an allocated market
Client relationship management skills.
Management and coordination of relations with international principals.
| Last Resume Update | August 5, 2019 |
| Address | Ajman, United Arab Emirates |
| shamilj@gmail.com | |
| Phone Number | 971506361362 |
Experience
Sales & Service Manager
Managing a team of engineers and sales executives in providing customer service and support throughout the Middle East.
Setting and managing the sales & operational budget of the department in coordination with the finance department.
Preparing business plans that cover business development and services in a defined market.
Managing the day to day running of the department in all operational matters.
Setting the KPIs for the sales and service department and following up on the targets achieved and on processes where efficiency can be improved.
Ensure efficient management of all annual maintenance agreements (AMA) for large Government and private organizations.
Coordinating with principals for spare parts supply and warranty support in resolving technical problems faced by all customers in the UAE and the Middle East.
Creates and maintains effective, positive customer service relationships by identifying customers and their needs, ensuring that needs are met. Effectively and continually communicates with the staff, management, and customers to facilitate the flow of information necessary to the success of the employees, department, function, and the organization.
Employee LEAN principals to contribute towards the efficient operation of the unit by establishing priorities, eliminating impediments, and resolving problems.
Continually strives to improve the quality and productivity of the department by establishing priorities, monitoring performance measurements, identifying and recommending improvement opportunities, and eliminating obstacles.
Carry out technical and operational training for distributors and customers.
Education
EPBM
B.Tech