Abdelrahman Mohamad
Customer service expertCAREER OBJECTIVE:
I am seeking for opportunity in organization where my communication skills and experience be utilized for the growth first for the organization and my development as a team player and capability to work under pressure to produce best results for the organization.
Courses
•Microsoft office 2010 certification from Canadian institute In Egypt (Feb-2011 till Sep-2011)
•Introduction to network & servers: About simple networking methods and protocols (Aug-2018)
•Search engine optimization known as “SEO”
•Certified in “APTIS” which held by British council in Egypt for Raya employees which contains:
1-Listening, most common English accents
2-Grammar and Vocabulary
3-Reading, paragraphs from novels and newspaper
4-Formal Mails and business writing
Training
•Training in Egypt public library: Index system, data & records entry, Reception skills.
•Selected as one of the organizing committee responsible for the VIP reception named as "from Dream to Science" Seminar, which was held at the Arab League at (Oct-2015)
Languages and Skills
•Arabic: native speaker.
•English: Fluent speaker, very good writer and very good understanding.
| Last Resume Update | April 30, 2019 |
| Address | Sharjah, United Arab Emirates |
| [email protected] | |
| Phone Number | 0522982263 |
Experience
Operations team leader
1- Leading team with count between (15-20) Agents.
2- Observing login & logout times, breaks & emergency aux, attendance.
3- Daily review on team metrics progress.
4- Daily report (overall performance which including efficiency metrics, AHT, hold time used, after call work, Idle status and occupancy rate).
5- Daily 20 monitored calls to spot any knowledge gap or missing info.
6- Attend Customer Satisfaction review with deputy manager of site to explain status of current (CFM) progress which held two times every month.
call center agent
1- Handle customers from different nationalities with both Arabic & English language.
2- Achieving customers satisfaction with professional way, along with keeping company policies.
3- Help new comers on floor and support them with necessary information.
4- Ability to spot and solve customer's problems.
5- Tasks about how to operate and how to manage.
Real Estate Sales
1- Contact Clients, provide new offers & new units.
2- Close deals and prepare contracts to be signed.
3- Arrange meetings over the phone or face to face.
4- Online advertising.
5- Attend monthly sales meeting held by team supervisor
Digitization Employee
Member in working group for digitization the library of Courts and councils of Arab Constitutional Union, Main goal was converting documents and researches from its paper form to digital form and upload it on website arranged by index.
Back office executive
1- Handling customer requests such as (post-paid plans migration, Roaming Access, mobile numbers portability).
2- Supporting service requests breached service level.
3- Call back process to assure customer satisfaction.
4- Achieving daily target productivity.
Education
Bachelor
•Graduated in Sep-2015 from Helwan University major information science at faculty of arts and Studied libraries.
•Holds first place in the graduation for the establishment of a virtual library online project known as "Encyclopedia" URL: http://infohel.wix.com/medanalm3rfa