Dear Recruiter,
I have 6.6 years of experience As Technical Support Engineer and Service Desk Engineer. Worked in Mphasis supporting for Sprint and Bank of America Employees regarding IT issues. Worked in Tata Consultancy Services support in working SHELL employees. I was a Transition SPOC in Knowledge Transfer.
I can answer a wide range of technical support questions on business workstations while maintaining first-rate service standard. As a help desk agent / associate, I answer product questions, resolve user’s issues and co-ordinate with other departments to ensure maximum customer satisfaction. In addition, I excel under pressure, I am skilled at building rapport with both colleagues and customers, and proficiently handle complex technical issues.