Dear Sir/Madam,
I am submitting my resume to be considered for the advertised position in the IT division. I have solid skills in IT Support with an excellent work experience and an education that will allow me to greatly contribute to any company in this role.
My degrees in information technology provided me with the strong foundation to pursue work in IT Support. I served as an IT Support Engineer at several companies all over the UAE, where I provided desktop software and hardware support to a wide range of clients and products, including support for Windows 2003/2008 Server and Active Directory, Windows OS, Microsoft Office Suite, MFD’s and much more.
The following are some additional highlights of my qualifications and experience:
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Wrote and updated technical documents for team and other departments.
• Troubleshooting network or connectivity problems for users or user groups.
• Identifying the causes of networking problems, using diagnostic testing software and equipment.
• Optimizing tools and procedures for managing the environment.
• Consulting with customers to quickly determine problems as well as future computer needs.
• Performing repairs quickly, correctly, and ethically.
• Disassembling systems and rebuilding or building new ones.
• Proficiency with networking and understand concepts such as VPN, DHCP, DNS, IPv4, IP Subnets.
• Configured front end Cisco IP Phones and worked with the unified communications team.
• Troubleshooting front end Citrix environment over an enterprise environment.

I have over 10 years of experience in IT support/network support that have prepared me well to exceed in the position of IT Support Engineer and bring great value to the company and I am excited by the opportunity to join the team. Thank you for your consideration, I look forward to hearing from you.

Sincerely,
Salah Hassan