Nover Flores

Experienced Customer Service Representative
Last Resume Update April 30, 2019
Address Abu Dhabi, United Arab Emirates
E-mail nhovz12@gmail.com
Phone Number 0526059235

Experience

Emdad Gulf Catering
Waiter/Service Crew
Nov 2018 - Apr 2019

Prepares food either by heating it up or cooking it to order using
portable cooking appliances (grills, fryers, hot plates, etc.)
-Decorates the food service area (putting flower vases on tables,
sprinkling glitter on tablecloths, etc.)
-Answers questions about the food
-Knows the ingredients in the food and whether each dish is
vegetarian, can trigger allergic reactions, or satisfies other dietary
restrictions.
-Transfer foods from truck to hot cabinet/chiller
-Throws out trash.

Hinduja Global Solutions
Customer Care Professional
Mar 2016 - Jul 2018

AMERICAN EXPRESS CREDIT CARDS
-Provide world class service excellence to clients by offering a
cinsistent telephone
banking experience.
-Attend to inbound and outbound telephone calls in accordance
with standard operating
procedures.
-Identify opportunities to further enhance relationships with our
existing clients.

Results Group Of Companies
Customer Service Representative
Mar 2015 - Mar 2016

VIRGIN MOBILE USA
-Properly directed inbound calls in phone queues to improve call
flow
-Provide accurate and appropriate information in response to
customer inquiries
-Developed effective relationships with all call center
departments through clear
communication.

Techmahindra ltd
Call/Chat Support Agent
Nov 2011 - Jan 2015

GLOBE TELECOMMUNICATION
-Address customer inquiries in a timely and accurate fashion.
-Give accurate and appropriate information to answer questions,
troubleshoot issues and resolve complaints.
-Achieved customer satisfaction of 95% within six months,
exceeding corporate target.

Education

Bataan Peninsula University
Bachelor of Science in Nursing
Jun 2007 - Apr 2011

Contact Candidate