I have a solid background in IT Support from past work experience and an education that will allow me to greatly contribute to the company in this role.

I served as an IT Support from my previous companies, where I provided desktop software and hardware support to a wide range of clients and products, including support for Windows 2012 Server and Active Directory, Windows OS, Office 365.

The following are some additional highlights of my qualifications and experience:

Provided support for phone and email requests in a professional and courteous manner.
Maintained detailed records of support provided in an incident management system.
Installed and Configured mail clients on desktops, laptops and mobile devices.
Resolved faults as soon as they occurred and escalated critical problems to the necessary authority to be resolved immediately.

My years of experience in IT support have prepared me well to exceed in the position of IT Support Engineer and bring great value to your company.