Receive Visitors
• Greet visitors appropriately and making sure they are comfortable.
• Determine visitor needs in a professional manner.
• Offer refreshments to visitors where appropriate.
• Notifying other workers of visitor arrival.
• Direct visitors to correct person.
• Ensure back up when absent from the reception desk.
Answer Phone Calls
• Answer and address incoming phone calls in a timely and politely
professional manner.
• Clearly determine the purpose of the call.
• Forward/route the calls to the appropriate person as necessary.
• Deal with quires and provide correct information
• Take and relay messages accurately and completely.
Manage Mail
• Receive, sort and distribute incoming mail.
• Organize courier deliveries (receive, collect and distribute parcels and
other mail).
Monitor Security
• Monitor people coming and going through the reception doors.
• Maintain office security awareness by following the SOP.
Clerical duties such as:
• Photocopying, filing, binding, scanning, transcribing.
• Maintain office equipment’s and report any malfunctions.
• Monitor, control and order office supplies.
Secretarial Support
• Prepare correspondence and documents.
• Maintain and update the company’s database such as daily and monthly
inquiries, client lists, and business cards.
• Organize mailings.
• Making reports from the sales team and forward it to the Managing
Director.
• Assisting and helping the sales team with general work overflow.
• Maintain Confidentiality and handle sensitive information.
• Adhere to company’s policies and procedures.
• Represent the company in an ethical and professional manner.
• Maintain a complete knowledge of organizational structure, personnel
names, and titles.
HR/Admin Support
• Checking job application forms.
• Shortlisting and sending job emails.
• Scheduling and assisting in the interview process.
Reception Area Maintenance
• Keep reception area clean, neat and presentable.
• Maintain and organize all the necessary stationery and material such as
pens, forms, company’s catalogue and brochures.
• Coordinate with the office boy for the overall cleaning maintenance.

• Counted money in cash drawers at the beginning and the end of the shifts to ensure the amounts are correct and
that there is adequate change.
• Greeted customers’ when entering and leaving the establishment.
• Scanned goods and received or collected payments by cash, check, credit cards, vouchers.
• Issued receipts, refunds, credits, or change due to customers’.
• Ensured pricing is correct.
• Computed and recorded a total of transactions.
• Wrapped, boxed, and bagged items carefully.
• Maintained cleanliness and orderliness in the checkout areas.
• Resolved customer complaints, guided and provided them with relevant information on procedures or policies.
• Answered customers’ questions and called a manager if answers don’t solve the issue.
• Processed merchandised returns and exchanges and checked if items are damaged.
• Requested information or assistance using paging systems.
• Offered customers carry-out service at the completion of transactions.
• Made sales referrals, cross-sell products and introduced new ones.
• Assessed customers’ needs and provide assistance and information on product features.
• Followed and achieved department’s sales goals on a monthly, quarterly and yearly basis.
• Goes the extra mile "to drive sales."
• Maintained in stock and presentable condition assigned areas.
• Actively sought out customers in the store.
• Remained knowledgeable on products offered, current sales and promotions and discussed available options.
• Teamed up with co-workers to ensure proper customer service and discussed upcoming sales.
• Built productive trust relationships with customers’.
• Suggested ways to improved sales (e.g. planning marketing activities, changing the store’s design).
• Recommended, and helped locate or obtain merchandise based on customer needs and desires.
• Cleaned shelves, counters, and tables.
• Helped in inventory stocked taking.
• Used experience and ongoing training to strengthened sales skills.
• Made or hung signs that alert customers’ to an upcoming sales promotion.
• Adhered to company policies and procedures in order to be effective selling.

MAJOR IN COMMUNICATION ARTS