mohamed shajahan

IT Support Engineer

To Work hard with full dedication for the achievement of organization objective under satisfying job contact, hence enhancing my skills and knowledge and ready to learn new things.

Last Resume Update April 30, 2019
Address Dubai, United Arab Emirates
E-mail shaju.it18@gmail.com
Phone Number 0566303701

Experience

Appraise General Trading LLC, Dubai
IT Support Engineer
May 2017 - May 2019

Maintain Windows Server 2008R2 and install operating systems, drivers, software’s and other Pc’s peripherals.

 Administered Active Directory – creating users & computers and configured Group Policy Objects to create a secure Windows Infrastructure.

 Managing and Supporting Petra Application Software and responsible to resolving trouble-tickets raised by staffs.

 Mail Clients configuration, backup & Troubleshooting (Microsoft Outlook, Outlook Express).

 Perform daily backup on Application server, Petra software and CCTV web services. Sending monthly attendance report to manager taken from Door access control.

 Resolving daily technical, network related issues & printer issues. Monitoring network & server performance regularly & keep pc's up-to-date.

 Install Kaspersky anti-virus software and ensure virus definitions are up-to-date.

 Working knowledge of PABX, Dlink router, MS Office and managing more than 10 client company websites.

Last Resort Game Zone, Abu Dhabi
IT Technician
Sep 2014 - Nov 2016

 Installed and Configured Windows OS,Ms Office, Antivirus,Games & Software.

 Troubleshooting System Hardware and Software,Netcraft Software and Game Problems.

 Managing and Maintaining the Windows Server 2008 r2, PC’s, Routers and Switches.

 Perform System Backups, Monitor the Systems and Network Using Network Monitoring Tools.

 Maintained updated inventory of all hardware and software.

 Perform and maintain User Account Creation.

 Installed and Configured local and network printers.

 Configuring and Troubleshooting knowledge in mail clients like Outlook and Thunderbird.

 Cloning Software and Games using Acronis Software.

 Solving End Users Systems related issues by using remote connectivity tools.

 Working Knowledge of Cyberoam Firewall and Netcraft Software, and having knowledge of Website Creation using CMS.

Education

Annamalai University, India
B.E Computer Science
Apr 2007 - Apr 2011

First class with 79%

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