 Use computers for various applications, such as database management & word processing.
 Answer telephones, take messages and transfer calls to appropriate individuals.
 Operate office equipment, such as fax machines and copiers
 Greet visitors and handle their inquiries
 Prepare an inventory of stock and order merchandise
 Set up and maintain well-organized filing systems
 Train and assist staff with computer usage.
 Operate email systems and coordinate the flow of information
 Supervise and monitor new staff
 Keep records of customer interactions, process customer accounts and file documents
 Compile and balance cards and cash receipts at the end of each shift
 Provide back-up support of operations to the higher management
 Resolve customer complaints regarding staff service
 Identify and assess customers’ needs to achieve satisfaction

Studied in Malaysia