Mark Joseph Yalung
AnalystI have worked as an Analyst for the last 3 years and I am expert in reporting. I have been recognized by the clients and managers as one of the best.
I have introduced dashboard and infographic reporting using excel in my previous organization.
| Last Resume Update | April 29, 2019 |
| Address | Abu Dhabi, United Arab Emirates |
| [email protected] | |
| Phone Number | 0585849866 |
| Website | https://www.linkedin.com/in/markyalung |
Experience
GeBBS Healthcare Solutions, Inc.
Management Information System Analyst
Management Information System Analyst
Jul 2018
- Apr 2019
• Planned, coordinated and directed all computer-related activities within the organization.
• Developed and designed reporting dashboards measuring and presenting the accounts KPI.
• Helped the management in allocating resources effectively to reach the organization’s monthly goal.
• Forecasted monthly to weekly call volumes and scheduled available headcount.
• Monitored queue real-time on a daily basis to meet service level.
Keywords Studios Manila
Reports Analyst
Reports Analyst
Jul 2017
- Jul 2018
Telus International Philippines
Realtime Analyst
Realtime Analyst
Mar 2016
- Jul 2017
Education
Asia Pacific College
Information Technology
Information Technology
Jun 2009
- Mar 2013