I have 10 years of experience in retail and customer service. I have management and leadership experience as well as driving incremental sales. I am people person and very customer focused. I have a proven track record exceeding business targets and achieving KPI’s. I am profit minded and bottom line conscious, consistently managing for and delivering profitable growth. I have acquired a BA in International Business Management and speak fluent Arabic.

As a Business Development Manager for McAfee, I was responsible for managing a developing 4 regions consisting of over 90 stores. This required me to analyse and populate raw data in Excel, and find opportunities to generate more incremental revenue for each store by creating and managing effective account specific business plan. Through establishing and developing business relationships, I used these opportunities to create a business strategy and set up meetings with managers to discuss and leverage top notch strategies that improves the business and achieves the KPI’s. I was also responsible for holding regional managers meetings and presented a sales report with a business strategy every month.

At Samsung I was promoted to be a Retail Development Executive, I managed the In-Store Development Executives and the stakeholders. This included setting targets, one to one reviews, holidays, sickness, and time keeping. I also was responsible for the ISDE’s training and development, and motivating them to increase sales and keeping them on top of the sales cycle. The RDE was also responsible for evaluating and monitoring call performance, prospecting and closing business through different channels and visiting stores prioritizing with their most effective needs.