Reservations
- Played a key role in the start-up of a luxury hotels, lodges and villas located in Seychelles, Thailand and Kenya. Part of the pioneer team, tasked with training, developing and supervising a team of reservation and sales agents.
- Process reservations for all properties including flights, transfers, excursions etc.
- Respond to all guest requests and executes prompt, courteous and accurate guest service at all times.
- Act as a main resource for Reservations Agents needing assistance technically or with regards to achieving customer satisfaction.
- Manage the availability status, rates and promotions across all channels.
- Coordinate with the Channel Manager, Online channels and third party for any availability, rate or booking integration issues.
- Responsible for various production reports and supply to each department concerned.
- Determine work procedures, prepare work schedules, assign duties and expedite work flow for Reservations Agents.
- Track daily, weekly, monthly and yearly statistics for analytical, budgeting and forecasting purposes.
- Track all reservations picked-up from all online channels like hotel website, OTA, other third party etc.

Sales and Marketing
- Create new contracts and establish trust and rapport with new and existing travel agents and wholesalers to ensure repeat business and increasing revenues for the hotel.
- Represent the company at consumer trade shows and travel trade events.
- Work with management team to create and implement a sales plan addressing revenue, customers and the market for the segment.
- Create and implement promotions, both internal and external.
- Oversee and ensure that rates, promotions on hotel website, OTA's (Online travel agents), GDS etc. are updated without any rate parity.
- Develop rates, group sales deployment strategies through review of competitive data, demand analysis and mix management.
- Develop promotional and advertising materials for the hotel.

Office Administration
- Oversee the daily operation and perform administrative duties – request access, reception duties, create memos, office maintenance, petty cash, timesheet, organize documents, check inventories and place orders of office supplies and supervise office watchmen.
- Answer phones and direct calls to the correct person or taking messages.
- Liaise with facility management vendors including cleaning, catering, and security services.

Executive Assistant
- Act as point of contact between the Directors and internal/external clients.
- Maintain and manage executive schedules that include calendar management and interaction with both internal and external.
- Arrange meetings and conference calls including coordinating all meeting logistic, developing agendas, presentation and meeting materials.
- Perform administrative duties as instructed by the Directors and Senior Managers including travel and hotel arrangements.

- Coordinate staff recruitment and selection process including developing job descriptions, preparing advertisements, checking application forms, short listing, interviewing and selecting candidates for US government contracts and Head Office in Dubai.
- Develop and implement a human resources plan and personnel management policies and procedures.
- Employee on-boarding, documents verification and induction (including travel, housing and visa arrangements).
- Prepare certificates such as NOC’s, experience letters, certificate of employment, acknowledgement letters etc.
- Provide information and assistance to staff and supervisors on human resource and work related issues.
- Manage all the daily requests from employees and work with the PRO on completing all PRO work.
- Monitor staff performance and attendance activities.
- Compile and update employee records (hard and soft copy)
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves etc.)
- Assist with the day-to-day efficient operation of the HR office.
- Organize travel requests, provide and research travel options as well as providing final itineraries to all staff and executives.
- Process UAE visit, tourist and service visas for all staff and clients through EDNRD.

- Answer phone calls and responded to customer requests, orders, general customer inquiries, invoice questions and customer complaints.
- Activate Modify, Change FNN, Suspend and Disconnect mobile and fixed line orders.
- Rectify mobile and fixed line orders that errored out in the system.
- Sell products and services, up sell and placed customer orders in the system.
- Provide customers with product and service information.