Answer all queries on bank and credit card accounts of the customer via Telephone • Check and help the customer to understand each of transactions and calculation of their Credit Card and Account statements • Sends email communication to help customer to check and follow-up request or complaint from the concern dept. • Escalate and Expedite to the Manager for any issues that are urgently needed to attend to • Coordinate with different parties (e.i Credit Card, Ops, Branch and Insurance Dept) • Assist politely, give customer satisfaction or exceptional service and as possible give First Call Resolution • Doing Service to Sales like Offering DAC (dial a cheque), loan on card, loan on call, Credit Card balance conversion and installment plan of the transactions

Perform a variety of support responsibilities throughout the sale cycle from prospecting lists and data to pricing and coordination with the team internal and external • Accept assigned RFX’s, review RFP Docs (Request for Proposal) and create proposal template to review from the team • Analyze, handles/ manage the documents. Update and formatting document in timely, consistent and correct contents from the team and proofreading • Coordinates with the Bid Manager, Opportunity Owner/ Seller and liaises with different parties • Partners with the sales team to ensure that pre-sales activities are performed promptly and accurately including valuable pre-sales research – product, client • Generates and submit sales proposals, coordinate sales activities for the IBM Sales team being supported • Attending e-mails, chat and call conference to US and Canada Sales Representative • Support as personal secretary/ any admin tasks assigned by the Bid Manager.

Graduated BSCS