OBJECTIVE

To be part of your esteemed organization, to utilize and challenge my knowledge, skills and strengths to complete assigned tasks efficiently and to bring up the goodwill of your company

EXPERIENCE

ONE.COM • CUSTOMER SUPPORT • 2006 - 2010

- Part of an IT support team – providing assistance to customers all over the world through online chat and email interface. Been part of training new staff to be part of the team. Awarded the supporter of the month in 2009
- Online Support: Job involves providing online support on “Web Hosting Services” through Online Live Chat and Emails.

- Resolving technical issues concerning FTP, DNS redirection, email account configuration, troubleshooting HTML codes, providing support on installation various CMS applications like Joomla, WordPress, Mambo.

- Coordinating with technical, administration and accounts department for resolving issues.
- Trainer: Experienced and effective at training new employees and co-workers alike. Co-ordination with Affiliates: Periodic checking of sales with the affiliates.

NEWMATIC • SALES CO-ORDINATOR • 2005 - 2006

- Worked as part of the sales team – follow-ups with customers, preparing quotations and working closely with the procurement team.
Work involved coordinating with the sales, accounts and purchasing department
Interacting with customers and manufacturers directly and through phone and emails. Preparation of the LPO and following up on it 

Sourcing and delivering of materials on time

EDUCATION

CISCO CERTIFIED NETWORK ASSOCIATE [CCNA] • 2007 •

- CCNA 640-801, Emtech Computer Institute, Dubai
Grade Pass 98.7% (Aggregate)

BE COMPUTER SCIENCE • 2000-2004 • HINDUSTAN COLLEGE OF ENGINEERING

- Hindustan College of Engineering, Madras University, Chennai
Secured 1st Class – 70% (Aggregate)

o Major Subjects: Software programming Languages: C, C++ and JAVA Project: On-line chatting for Nest Corporation, Cochin, Kerala, India Networking Security for Dynamic Solutions, Chennai, India 


12TH GRADE • 1999-2000 • INDIAN PUBLIC HIGH SCHOOL (RAK)
o Attained 75%
o Attained scholarship in Chemistry

10TH GRADE • 1997-1998 • INDIAN PUBLIC HIGH SCHOOL (RAK)
o Attained 84%
o Top scorer in mathematics

VOLUNTEER EXPERIENCE OR LEADERSHIP ARTISAN •

SARA’S CRAFTSHOP • 2014 TILL DATE
o An art that was mostly self-taught using polymer clay as the main medium. Have created several unique jewellery and souvenirs over the past years

PSG (PARENT SUPPORT GROUP) • AMBASSADOR SCHOOL • 2016 – 2018
o Leading a group of 24 parents in a class and also being part of the administration team of the school. Assisting in collaborating concerns and suggestions from parents, follow- ups with the management team and assisting in implementation of technology in primary sections.

ART DIRECTOR • CF CHURCH • 2015 – 2017
o Leading a team of 5 members in decision making, delegation of assignments, procuring materials and implementing the decisions taken using art as the medium. Our goal was to teach and create artwork for about 150-200 children.

SUPPORT TEAM • ICFF (INTER CHURCH FOOTBALL FESTIVAL) • 2013- 2014
o Being part of 15 member group in decision making, follow up calls with football captains across UAE, assisting in the football chart list. Have also played a vital role in fund raising for second-hand toys.

SKILLS & STRENGTHS
o Excellent Team Player Excellent Management skills Very Creative and innovative Fast Learner
o Open to new and fresh ideas Hard working
o Excellent in MS word, Power- point Presentation o Good in MS excel
o Good in Adobe Photoshop

PERSONAL DETAILS
o Age: 36
o DOB: 5 Feb 1983
o Sex: Female
o Marital status: Married
o Nationality: Indian
o Languages Known: English, Malayalam o Visa: Residence
o Driver’s license: Yes
o Hobby: Recycle waste to art