I am seeking a challenging job opportunity in an organization where my professional and academic background can be invested upon and further enhanced and To work as a account advisor and offer the best online service experience to customers looking for placing orders, filing complaints, replacing products, refunds, installation, and other issues.

● Dubai | Etisalat UAE | Escalation Desk at Social Media, Email and Chat Support Jun 2018 - Apr 2019 Helping customers with any related technical or billing issue business or sector Information communication,handle cases through social media apps like Facebook, Twitter, Instagram, E-mail and chat ,Escalating the task accomplishment in critical situations and guaranteeing the customer satisfaction at the same time. This requires one to be fully accomplished for handling this role efficiently. The roles and responsibilities of an escalation manager give a thorough knowledge about the job profile and skills required for carrying out. ● Dubai | Etisalat UAE | Social Media Moderator Aug 2017 - Jun 2018 Develop strong customer relationships and responsible to resolve queries of the customers through Facebook, Twitter, Instagram, Manage and take ownership of the resolution process for all customer related issues, Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat, Maintain up to date knowledge and assimilates quickly to new promotional offers and programs. ● Dubai | Etisalat UAE | Account Advisor Nov 2016 - Aug 2017 Provide customers with general information about Etisalat's services, solve customer's inquiers, help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales, manage customer queries and complaints, escalate complaints across a number of communication channels. ● Egypt | Raya Contact Centre | Account Advisor
Jun 2015 - Oct 2016 Mobile Service English section for Etisalat UAE, Process requests, provide benefits investigate and analyze system issues and projects, managing databases, performing market research, analysing consumer trends, and handling accounting and finance tasks. ● Egypt | Pepsico | Sales Executive May 2013 - Apr 2014 Identifying changing customer needs through a constant review of the highest selling products and frequent communication with store managers. Developing all assigned accounts relative to sales volume, market share, product distribution, space allocation and customer service objectives. ● Egypt | Vodafone Egypt | Back Office Executive May 2012 - Apr 2013 Back Office Executives have support responsibilities and handle functions that help the front office work well. Main Back Office Executive Responsibilities are processing projects, managing databases, performing market research, analyzing consumer trends, and handling accounting and finance tasks. ● Egypt | Vodafone Egypt | Retail Sales representative Apr 2011 - Mar 2012 Handle all customers inquires, complaints and requests, activate new lines, migrate to new rate plans, deactivate lines after retain the customer and solve any issue, sell new handsets and communication products, back office for the retail. ● Egypt | Barclays Bank | Telesales Advisor Jan 2010 - Feb 2011 Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company, Asking questions to understand customer.