Customer Service Professional

• Customer Service
• Fully committed to following directions and regulations
• Passion for learning
• Fluent in English communication
• Fast learner
• Can easily adapt to a fast-paced environment
• Can easily get along with people / co-workers
• Specialty in sales

Last Resume Update October 15, 2020
Address Dubai, United Arab Emirates
E-mail richardcastrillo25@yahoo.com
Phone Number +971 50 625 0186

Experience

NAFFCO
Export Sales Coordinator
Oct 2019 - Current
•Preparing shipping documents
•Coordinating with forwarders regarding shipments
•Preparing reports
•Collaborate with sales team to offer quality customer service
•Making Quotations
•Coordinating with clients
Paris Group LLC
Sales Executive
Jan 2019 - Apr 2019
•Welcome and address customers in a professional manner
•Collaborate with sales team to offer quality customer service
•Manage a high volume of customers in a courteous way
•Maintaining the VM of the store as per the guideline
•Monitoring stock level and space management
•Visual Merchandising
Aventus Global Trading LLC
Sales Executive
Oct 2016 - Oct 2018
•Welcome and address customers in a professional manner
•Collaborate with sales team to offer quality customer service
•Manage a high volume of customers in a courteous way
•Maintaining the VM of the store as per the guideline
•Monitoring stock level and space management
•Visual Merchandising
•Maintaining strong relationship with suppliers
•Review purchasing agreements with vendors and maintain open communications with them
•Compare product deliveries with issued purchase orders and contact vendors when there are discrepancies
KGB
Customer Service Representative
Apr 2012 - Jun 2014
•Answers inquiries by clarifying desired information
•Resolves problems by clarifying issues
•Maintains call center database by entering information
•Keeps equipment operational by following established procedures, reporting malfunctions.
•Fulfills request by clarifying desired information, completing transactions, forwarding request.
•Updates job knowledge by participating on educational opportunities.

Education

Far Eastern University
BS Computer Engineering
Jun 2010 - Mar 2012
Undergraduate

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