MS. JOCELYN P. JUMAPAO
Mobile Number +971501679686
E-mail Address: jojopadi@yahoo.com

OBJECTIVE
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To attain a more challenging position that will provide me an opportunity to learn, perform and excel in competitive environment and a stable growth for career development

WORK EXPERIENCES
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COMPANY : AL SAQR FIBERGLASS FACTORY LLC
P.O. Box 25228
Sharjah, UAE

POSITION : SECRETARY cum SALES & MARKETING ASSOCIATE
July 2015 to July 2017

JOB DESCRIPTION:

• Telemarketing – call possible clients as well as old delinquent clients
• Follow up customers with regards to their inquiries
• Follow up the Art Manager for needed quotation
• Remind the Art Manager for client meetings so as meetings with the owners
• Prepare letters or memos to laborers under our department and even letters to the owners for some immediate concerns

COMPANY : ARTALNA TECHNICAL WORKS FZE affiliate of ARTALNA
ARTS & CRAFTS
P.O. Box 88622
Al Qusais, Dubai UAE

POSITION : EXECUTIVE SECRETARY cum OPERATIONS ASSISTANT
August 2011 to December 2014

JOB DESCRIPTION:

• Meeting and Greeting Clients and Visitors to the Office
• Assists the Operations Manager in preparing the quotation for customers inquiries
• Follow up customers with regards to their inquiries
• Setting up and coordinating meetings and takes the minutes of meetings
• Telemarketing – call possible clients as well as old delinquent clients
• Ensure the effective flow of sales order process
• Follow up the production timeline (deadline of production and delivery)
• Follow up clients for payments
• Solve clients concerns and ensure satisfaction
• Handling Incoming / Outgoing calls, Correspondence and Filing
• Faxing, Printing, photocopying, Filing and scanning
• Secure & maintain company files as well as 201 files of the staffs
• Supervises ongoing jobs in the workshop in the absence of the Operations Manager
• Conducts inventory of Office Supplies and Forms and request replenishment and the purchase of the same
• Monitors and releases payroll to staffs
• Follow-up Accounts Receivables
• Prepares Invoices, Receipt Vouchers & Delivery notes to clients

COMPANY : STYRO INSULATION MATERIALS INDUSTRY LLC
P.O. Box 29272
SHARJAH, UAE

POSITION : SALES & MARKETING COORDINATOR cum SECRETARY
ART DEPARTMENT
November 10, 2010 to August 2011

JOB DESCRIPTION:

• Assists the Art Manager in preparing the quotation for customers inquiries
• Follow up customers with regards to their inquiries
• Telemarketing – call possible clients as well as old delinquent clients
• Follow up the production timeline (deadline of production and delivery)
• Follow up clients for payments
• Follow up the Art Manager for needed quotation
• Remind the Art Manager for client meetings so as meetings with the owners
• Prepare letters or memos to laborers under our department and even letters to the owners for some immediate concerns

COMPANY : STREAM
Asiatown, IT Park
Lahug, Cebu

POSITION : CALL CENTER AGENT
August 2010 to November 2010

JOB DESCRIPTION:

• Assists clients/ customer in troubleshooting their internet access/ connection

COMPANY : PARIS GROUP
P.O. Box 23393
SHARJAH, UAE

POSITION : SECRETARY
February 15, 2007 to February 15, 2010

JOB DESCRIPTION:

• Assists Area Managers for speedy resolution of the Staffs concerns
• Coordinate with Sales Manager with regards to Staffs concerns/ requests
• Collate all important documents from Area Managers for signature of the Sales Manager
• Input/ record all received documents from Staffs from different shops through their respective Area Managers
• Make requisition letters in behalf of the Area Managers
• Facilitates the joining papers of newly hired Sales Staffs, Tailors, Storekeepers/ follow up any lacking documents such as photocopy of passport to be attached in the joining paper
• Facilitates the re-joining papers of Staffs who came from vacation of from Visa change
• Facilitates the processing of the Final Settlement for Staffs who resigned or whose contract has ended
• Facilitates any Staffs request
• Entertains Staffs inquiries regarding benefits and complaints
• Entertains call-in inquiries regarding job openings
• Monitors timely processing of money-related requests of Staffs

COMPANY : THURAYA RENT-A-CAR
AL MAMZAR CENTER
DUBAI, UAE

POSITION : SECRETARY
December 28, 2006 to February 14, 2007

JOB DESCRIPTION:

• Process rental agreement of customers (advance payment, requirements)
• Monitors the account of the customer for any penalty
• Monitors rental date and return for the cars
• Check the car inside and out (gasoline, kilometers, scratches/ dents) once it is returned before giving the customer the clearance
• Follow up payments from customers who extended their rentals
• Follow up payments from customers who returned the car with balance
• Acts as Officer-In-Charge in the absence of the Manager
• Entertains call-in inquiries regarding car rental
• Entertains walk-in customers for car rental

COMPANY : MIROF RESOURCES INC.
Cebu, Philippines
December 2004 to November 2006
POSITION : AREA SUPERVISOR/ COORDINATOR

JOB DESCRIPTION:

• Entertains all call-in inquiries regarding benefit claims and complains
• Act as Officer-In-Charge in the absence of the manager.
• Attends client meetings and facilitates any client request.
• Conducts counseling of erring employees
• Monitors and releases payroll to contractuals
• Follow-up Accounts Receivables/client billings
• Monitoring and follow-up of billing and collection
• Counseling, monitoring & evaluation of employees performance.
• Entertains all call-in inquiries regarding job openings as offered.
• Receives and process Personnel Requisition (Job Orders)
• Sources applicants and Conducts pre-screening (preliminary interview) of applicants.
• Administers testing.
• Attend jobs fair within and outside Cebu
• Maintains data bank and talent bank of qualified applicants and Secures and maintains 201 files of tempos.
• Coordinate with end users for possible manpower requests.
• Submit monthly reports and updated list of manpower to client companies.
• Conducts inventory of Office Supplies and Forms and request replenishment and the purchase of the same.
• Coordinates with Office Manager with regards to client concerns and manpower requirements.
• Conducts company and client orientation for newly hired employees.

COMPANY : XLIBRIS PUBLISHING COMPANY (call center)
Mango Ave., Cebu Philippines
June 2004 to November 2004

POSITION : AUTHOR SERVICES REPRESENTATIVE

JOB DESCRIPTION:

• Cater/ coordinate to Author’s concerns
• Coordination with other departments with regards to the completion of the Author’s book
• Monitoring and follow-up of billing and collection
• Coordinates with Office Manager with regards to Author’s concerns
• Answer calls from New Authors for inquiry
• Call Author for the finished book

COMPANY : GLOBE TELECOMMUNICATION COMPANY
Cebu Business Park, Philippines

POSITION : LEGAL SERVICES SPECIALIST
August 2000 to July 2003
: CREDIT & COLLECTION ASSOCIATE cum
ROVING CASHIER
April 1997 to August 2000

JOB DESCRIPTION:

• 1. Handles termination collection process of MCG/ GLOBELINES accounts which includes:
1.a. Telecollection
2.b. Negotiates payment arrangement
3.c. Demand letter generation
4.d. Re-production of final bill
5.e. Endorsement to collection agencies
6.f. Monitors collection performance
7.g. Speedy resolution of concerns
8.h. Monitors timely processing of commission (collection agencies)
9.i. Dishonored cheque handling
• 2. Monitors speedy re-activation of terminated Cebu accounts & assists Visayas request; post dated cheque custodian;
• 3. Prompt & reliable reports on processes handled.
• 4. Cashiering
4.a. Accepts bill payments from subscribers
4.b. Accepts payments for reconnection of temporary or permanently
disconnected accounts

QUALIFICATIONS
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 Strong command of English language (Communication, written & reading)
 Excellent computer skills(MS Office Applications, Internet, e-mails)
 Ability to remain calm and focused under pressure in a busy environment
 Ability and confidence to act as a Team Leader
 Self-motivated, result oriented and has a strong interpersonal skills
 Very good team player and flexible to handle multi-task responsibility
 Welcomes new ideas, opinions and suggestions and willing to attend trainings and seminars that’s related to the job.
 Willing to travel

EDUCATIONAL BACKGROUND:
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1990 – 1994 College AB MASS COMMUNICATIONS
SAINT THERESA’S COLLEGE
CEBU CITY PHILIPPINES

1986 – 1990 High School UNIVERSITY OF SAN CARLOS
GIRLS HIGH SCHOOL
CEBU CITY, PHILIPPINES

1980 – 1986 Elementary UNIVERSITY OF SAN CARLOS
GIRLS HIGH SCHOOL
CEBU CITY, PHILIPPINES

PERSONAL DATA

NAME : JOCELYN PADILLA JUMAPAO
NICKNAME : “JOJO”
PRESENT ADDRESS : Sharjah, UAE
DATE OF BIRTH : MAY 15, 1973
PLACE OF BIRTH : BADIAN, CEBU CITY
AGE : 45 YEARS OLD
SEX : FEMALE
CITIZENSHIP : FILIPINO
HEIGHT : 5’3”
WEIGHT : 127LBS.
LANGUAGES SPOKEN : ENGLISH, TAGALOG, CEBUANO