+ Handling Inbound & outbound calls.
+ Provide customers with all the informations needed about the company’s products.
+ Confirming the data provided by customers to ensure fast delivery.
+ Co-ordinate between different parties and divisions to ensure customer satisfaction.
+ Contacting 3PL to arrange deliveries and collections.
+ Create collections request on couriers’ websites ( Aramex, UPS, Fetchr ) and schedule them with the customer.
+ Preparing daily reports of all the pending orders to finalize them.
+ Handling customers complaints over calls, Chat, or Emails.
+ Peer mentor the new employees.
+ Handling customers' complaints over ( Zendesk, CRM, KustomerApp ) to ensure proper SLA for every complaint.
+ Achieve personal KPIs (Adherence, QA, FCR, AHT)
+ Co-operate with the operation team to ensure faster delivery for orders.

+ Handling inbound calls from customers in GCC area.
+ Finish the tasks asked by the team leader over the day.
+ Contacting 3PL to arrange deliveries and collections
+ Co-operating with the team to achieve our monthly delivery target.
+ Responsible to finalize online daily orders on Magento system.
+ Check for stock availability and ensure the stock is updated regularly
+ Proceed with the refund requested by customers and check all the payments on the gateway system.
+ Perform outbound calls with customers when needed to confirm their orders.
+ Achieve personal KPIs (Adherence, QA, FCR, ASA)
+ Assist customers using social media whatsapp, web chat and E-mails.
+ Sending E-mails for the updates on orders and answers customer's questions.

Accounting specialization