Lenard Pinto

A Tech support Specialist with 9+ years of proven ability in management skills

My skills in team development and leadership have been finely honed, and I am confident my additional strengths will readily translate to your environment. The chance to offer more insight into my qualifications would be most welcome.
With 10 years of Customer Service Experience, The following achievements demonstrate my qualification for this position:

Handled and Trained several teams during their On-Job-Training Period. Ensured compliance to all protocols and maintained quality in accordance to company policies. Identified all issues in the Team while providing continuous support and feedback to all members according to Operating Standards.

Oversaw 3 Teams of 15 Members each, responsible for scheduling and work load balancing for the teams, while providing second-level Technical Support for 2+ years. Managed and prioritized all Production Processes and implemented all Production Plans. Provided continuous support and feedback to all members according to Operating Standards by identifying any defects or error in the process.
I am presently not in Dubai, however I am ready to relocate and am eager to appear for an interview, should you find my skills suitable for the job, which i am confident you will.

Last Resume Update April 28, 2019
Address Bengaluru, India
E-mail lenardpinto.s@gmail.com
Phone Number +91 8884109977

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