Joan Mendoza

Administrative & Customer Service Specialist

I have nineteen years of customer service experience and responsible for supporting Centre Director, Chief Finance Officer and Management team or entire departments. Provides administrative support and performs numerous duties, including writing correspondence, emailing, handling visitors, routing callers, and answering questions and requests. I am responsible for acting as a liaison between customers and companies to ensure excellent service standards and maintain high customer satisfaction. I also keep financial records and prepare accounts. I am also well verse in HR responsibilities – Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications. I am very self-sufficient and work independently. I have taken the initiative to learn as much as possible about the company I work for in order to become a valuable information resource.

Among my particular strengths are my organizational and planning skills. I love working with fact and figures which I really enjoy. I have developed a number of processes to manage my many work tasks and make sure I meet the demands of a fast-paced work environment. I utilized technology to assist me wherever possible and have advanced knowledge of Microsoft Office Suite – Outlook, Word, Excel and Power Point and also CRM software such as QuickBooks, Peachtree, Shortcut, Salon Iris and Propspace.

My strong interpersonal skills, an outgoing, energetic personality ensure first-rate customer service to both clients and colleagues. I thoroughly enjoy dealing with a wide variety of people and take pride in being with the customer focused environment.

I would enjoy discussing with you the opportunity of working for your organization and how my skills are suited for the position.

Last Resume Update February 26, 2019
Address Dubai, United Arab Emirates
E-mail joan_110101@yahoo.com
Phone Number +971567081349

Experience

Happy Home Properties LLC
Administrative and Relocation Coordinator
Mar 2017 - Oct 2018

 Answer telephones and take messages; distribute incoming mail;
operate scanners, fax machines and photocopiers; create documents, spreadsheets and presentations; complete expense reports and other accounting forms; and answer routine inquiries from clients, agents and brokers.
 Provide support to our Relocation companies assignees. Making sure all itineraries and home searches go as smoothly as possible.
 Providing administrative support to Managers, Agents and Brokers during the sales process and a variety of tasks related to organization and communication.
 Responsible for confidential and time sensitive material.
 Assign Real estate agent to support Relocation Consultant to assist the
corporate assignees to find perfect their home.
 Collect Landlords documents and information needed to prepare the
Tenancy Contract, Addendum and Letter of Intent/Payment Plan.
 Process Ejari, DEWA, Chiller and Move in Permit application of the
tenant.
 Ensure that property is ready for handover and coordinate with
maintenance people all works that needs to be done.
 Building Home search itineraries for agents.
 Responsible for some accounting works - Financial Statement, Agent
Commission reports.
 Property Management - include collecting and recording rent payments,
creating work orders for maintenance technicians or building supervisors, scheduling tours for prospective tenants, paying utility bills and other property expenses, photocopying lease agreements and forwarding tenant complaints to the property manager.

Platinum Black Salon
Receptionist cum Administrative Assistant
Feb 2016 - Mar 2017

• Greeting customers as they arrive at the salon and making sure they feel comfortable while waiting for their appointment. Deal with enquires and book salon appointments.
• Administrative tasks - work out staff commissions, handle hair salon supplies and equipment inventory activities. Receiving and processing incoming and outgoing internal emails. Preparing internal memos and guidelines as per Manager’s instructions.
• Maintain the general filing system and file all correspondence. Take and record clients’ contact information in the salon database and create excel back up for reference.
• Answering the phones and dealing with subsequent enquiries and bookings.
• Create and send out reminder messages such as texts and emails to the salon clients, reminding them of their bookings and appointments just in case they have forgotten.
• Provide clients with information on products and techniques used during hair cutting and styling activities.
• Create and maintain contact with suppliers to ensure that salon supplies are procured in a time efficient manner.
• Operate the cash register, take payments for services rendered and issue change and receipts.
• Ensure that the cash drawer or register is balanced at the end of the day.
• Assist in keeping salon clean and tidy - for example by brushing up hair from the floor, keeping the reception counter clear, etc.

Blossom Children’s Nursery
Office Administrator
Jul 2013 - Jul 2015

• Serve as the primary contact for admissions inquiries, responding to questions and requests from staff, faculty, parents and the general public, in person or via telephone; directing questions to other admission staff or personnel as appropriate. Coordinate visit requests from prospective parents.
• Checking and answering all email correspondence. Attend and record minutes of meetings. Responsible for providing secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner.
• Maintain the general filing system and file all correspondences.
• Coordinate travel arrangements; prepares, compiles and maintains travel vouchers and records of the staff for their holiday and exiting the country for visa processing.
• Use QuickBooks to monitor expenses, create invoices and reports, and manage customers, vendors and employees.
• Issue Invoice, Receive and Issue receipt, Maintain records of payments in and out. Petty Cash management and doing Centre Director Financial and Budget Report.
• Revenue recognition and account receivables. Cash and checks deposit.
• Payroll and Bank Reconciliation. Extracting and preparing summary of staff attendance report for payroll.
• Dubai Municipality file maintenance – Monitoring and processing of Visa, Labour Card and Occupational Health Card.

Patsi Collins Salon
Administrative Assistant/Co-coordinator cum Receptionist
Jun 2010 - Jun 2013

• Responsible for providing secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner. Maintain the general filing system and file all correspondence. • Responsible for coordinating the company's travel needs for out of the country’s seminars/workshops. Schedules hotel and flight accommodations and procures necessary documentation such as passports, visas, or other clearances. Ensures that travel needs are met within the constraints of the company travel budget. • Perform with Travel Agency to verify travel details and arrange reservations using existing flight schedules as well as Internet resources. • Responsible for all Reception activities, bookings, records, daily accounting, Stock Inventory control and also Accounting works such as PnL, Sales Forecast & Budget and Financial Statement. • Responsible for efficient running of the salon in the manager's absence, by ensuring that all hairdressing, beauty and body services are within standards. • Maintain and constantly review client service standards. • To greet clients when entering the salon and to ensure that the stylist or departmental staff have been advised of the client’s arrival. • Dealing with suppliers in absence of Manager and coordinating schedule and staff meetings. • To encourage and motivate all staff to maximum potential both technically and professionally for the individual benefit and future growth of the Company. • To action all directives whether verbal or written within the time specified through the correct channels e.g. Staff grievance and client complaints.

Education

Polytechnic University of the Philippines
Bachelor of Business Administration Major in Management
Jun 1995 - May 1999

Contact Candidate