ManjulaRamakrishnan

Abu Dhabi | +971553307639 | manjula.ramakrishnan87@gmail.com

Objective
To build upon and enhance my professional skills in a reputed and dynamic organization that gives me the opportunity to evolve in a professional manner and to make use of my knowledge and skills and synergize with the organization to focus on, and achieve, the long-term goals that have been put into place.

Experience

OFFICE ADMINISTRATOR / CUSTOMER SERVICE COORDINATOR | FABULOUS GENERAL TRANSPORT | OCT 2016 – PRESENT – ABU DHABI – UNITED ARAB EMIRATES
· Instilling a marketing led ethos throughout the business.
. Organizing office operations and procedures.
· Researching and reporting on external opportunities.
. Effective Follow- Up on clients.
. Invoice preparation.
. Organizing meetings with clients.
· Understanding current and potential customers.
. Communicating with target audiences and managing customer relationship.
· Tele Marketing.
. Drafting Business Letters.
· Preparing quotations and sending it to the client.
· Lead Generation.
. Booking travel and accommodation arrangements.
. Manage the supply and distribution of office stationery.
· Training new employees.
· Follow up on payments.
· Maintaining and updating customer database.
· Updating daily report and sending it to the General manager.

GUEST SERVICE AGENT (Temporary)| ETIHAD AIRWAYS | NOV 2015 – JAN 2016
ABU DHABI – UNITED ARAB EMIRATES
· Acts as point of liaison for third party check-in staff, monitoring third party activities to ensure that services are delivered in accordance with Etihad Airways values and requirements.
· Plays an active role during delays and disruption whilst ensuring that our guests are cared for in the most appropriate manner.
· Provides meet and greet, escort and queue combing duties as required.
· Takes an active role in emergency response and business continuity activations and exercises.
· Meets and greets guests, paying special attention to those with special needs.
· Responsible and accountable for identifying safety risks in accordance with risk assessment process and ensures that adequate risk mitigation steps are appropriately implemented to ascertain safety within the workplace.
· Enroll Guests for the Etihad Guest Membership program.

STUDENT ADVISOR | EDUCATION MATTERS | NOV 2012 – JAN 2014
COCHIN – KERALA – INDIA

· Mentoring students to select appropriate programs and visa application process.
· Counselling of all Walk-ins and Effective Follow ups.
. Networking with a range of stakeholders including schools, colleges, universities and training institutions.
. Communicating with target audiences and managing customer relationship.
. Responsible for maintaining registers and data at branch level.
. Maintaining and updating customer databases.
. Conducting market research, for example using customer questionnaires and focus groups
. Monitoring competitor activity.
. Supporting the operations manager and other colleagues.
. Responsible for University applications process at the branch level
. Generally, office based but occasionally will meet the students at different international schools and
Colleges during workshops and exhibitions.
. Sending daily reports to the Branch Manager.

USA SALES CALL QUALITY ASSURER| SPECTRUM SOFTTECH SOLUTIONS PVT LTD | MAY
2010 – OCT 2012
COCHIN – KERALA – INDIA

· Monitoring Sales calls made by Sales Agents.
· Calculating incentives and bonus for the sales the employees achieve during each month.
· Giving Feedbacks for the employees to improve the sales.
· Transcribing Demonstration calls.
. Drafting Letters.
· Test evaluation of the new employees.
· Performance Appraisal of employees.
· Training new employees.
· Was the team leader.
. Updating report on daily basis and sending it to the COO.

STORE MANAGER (Part Time) | FASHION AND ME BOUTIQUE | AUG 2005 – JAN 2007

COIMBATORE – TAMIL NADU – INDIA

· Completes store operational requirements by scheduling and assigning employees; following up on work results.
· Maintains store staff by recruiting, selecting, orienting, and training employees.
· Maintains store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
· Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
· Ensures availability of merchandise and services by approving contracts; maintaining inventories.
· Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
· Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
· Protects employees and customers by providing a safe and clean store environment.
· Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
· Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Pre-Professional Experience

· Volunteered at Saadiyat Island Beach Patrol for Turtle Nest (Arabella Willing) – Abu Dhabi – United Arab Emirates
· Volunteered at Cochin Pet Hospital. Cochin - India
· Had done part time job as fashion coordinator for VERO MODA
· Freelance designing for wedding events specialised in kid’s apparel.

Education

MASTER OF BUSINESS ADMINISTRATION | 2009 | ICFAI University Dehradun
· Major: Marketing and Human Resource Management
· Related coursework: Completed the internship with IDBI FORTIS Life Insurance Company Limited (IDBI Fortis Life becomes IDBI Federal Life Insurance) for three months as Wealthsurance Advisor in Cochin – India 2008

BSC COSTUME DESGING AND FASHION | 2007 | BISHOP APPASAMY COLLEGE OF ARTS AND SCIENCE
· Major: costume design and fashion
· Related coursework: Completed one-month supervised training in a leading textile export unit in
Chennai – India. 2005
· Related coursework: Completed one-month supervised training in a leading textile export unit in
Tiruppur – India. 2006

Skills & Abilities

MANAGEMENT
· National Cadet Corps has given extensive training in time management. Being a team player, I could identify the skills of individual employees and assist them accordingly.

SALES
· During the MBA internship was working for IDBI Fortis Life Insurance as wealth advisor. Target given was to sell 12 Insurance Policies worth 3,00,000/- within 14 weeks. Targets accomplished was 20 policies worth 3, 05,000/-within 14 weeks.COMMUNICATION

· Excellent communication skills, both written and verbal
· Ability to write clear, comprehensive, and grammatically correct documents

LEADERSHIP
· Ability to work in diverse teams and to communicate well with others
· School House Captain and was an active member of National Cadet Corps (NCC) Junior wing

Computer Skills

· MS Office
· Social Networking Sites

Languages

· English: Writing – Fluent, Speaking – Fluent, Reading – Fluent.
· Hindi: Writing – Fluent, Speaking – Fluent, Reading – Fluent.
· Malayalam: Writing – Fluent, Speaking – Fluent, Reading – Fluent.
· Tamil: Writing – Beginner, Speaking – Fluent, Reading – Beginner.

Personal Details

· Date of Birth: 16thApril 1987
· Marital Status: Married
· Visa status: Husband Sponsorship
· Nationality: Indian
· Current location: Abu Dhabi
· Preferred location: Abu Dhabi
. Availability – Immediately

References

Will be provided on request.

ManjulaRamakrishnan

Abu Dhabi | +971553307639 | manjula.ramakrishnan87@gmail.com

Objective
To build upon and enhance my professional skills in a reputed and dynamic organization that gives me the opportunity to evolve in a professional manner and to make use of my knowledge and skills and synergize with the organization to focus on, and achieve, the long-term goals that have been put into place.

Experience

OFFICE ADMINISTRATOR / CUSTOMER SERVICE COORDINATOR | FABULOUS GENERAL TRANSPORT | OCT 2016 – PRESENT – ABU DHABI – UNITED ARAB EMIRATES
· Instilling a marketing led ethos throughout the business.
. Organizing office operations and procedures.
· Researching and reporting on external opportunities.
. Effective Follow- Up on clients.
. Invoice preparation.
. Organizing meetings with clients.
· Understanding current and potential customers.
. Communicating with target audiences and managing customer relationship.
· Tele Marketing.
. Drafting Business Letters.
· Preparing quotations and sending it to the client.
· Lead Generation.
. Booking travel and accommodation arrangements.
. Manage the supply and distribution of office stationery.
· Training new employees.
· Follow up on payments.
· Maintaining and updating customer database.
· Updating daily report and sending it to the General manager.

GUEST SERVICE AGENT (Temporary)| ETIHAD AIRWAYS | NOV 2015 – JAN 2016
ABU DHABI – UNITED ARAB EMIRATES
· Acts as point of liaison for third party check-in staff, monitoring third party activities to ensure that services are delivered in accordance with Etihad Airways values and requirements.
· Plays an active role during delays and disruption whilst ensuring that our guests are cared for in the most appropriate manner.
· Provides meet and greet, escort and queue combing duties as required.
· Takes an active role in emergency response and business continuity activations and exercises.
· Meets and greets guests, paying special attention to those with special needs.
· Responsible and accountable for identifying safety risks in accordance with risk assessment process and ensures that adequate risk mitigation steps are appropriately implemented to ascertain safety within the workplace.
· Enroll Guests for the Etihad Guest Membership program.

STUDENT ADVISOR | EDUCATION MATTERS | NOV 2012 – JAN 2014
COCHIN – KERALA – INDIA

· Mentoring students to select appropriate programs and visa application process.
· Counselling of all Walk-ins and Effective Follow ups.
. Networking with a range of stakeholders including schools, colleges, universities and training institutions.
. Communicating with target audiences and managing customer relationship.
. Responsible for maintaining registers and data at branch level.
. Maintaining and updating customer databases.
. Conducting market research, for example using customer questionnaires and focus groups
. Monitoring competitor activity.
. Supporting the operations manager and other colleagues.
. Responsible for University applications process at the branch level
. Generally, office based but occasionally will meet the students at different international schools and
Colleges during workshops and exhibitions.
. Sending daily reports to the Branch Manager.

USA SALES CALL QUALITY ASSURER| SPECTRUM SOFTTECH SOLUTIONS PVT LTD | MAY
2010 – OCT 2012
COCHIN – KERALA – INDIA

· Monitoring Sales calls made by Sales Agents.
· Calculating incentives and bonus for the sales the employees achieve during each month.
· Giving Feedbacks for the employees to improve the sales.
· Transcribing Demonstration calls.
. Drafting Letters.
· Test evaluation of the new employees.
· Performance Appraisal of employees.
· Training new employees.
· Was the team leader.
. Updating report on daily basis and sending it to the COO.

STORE MANAGER (Part Time) | FASHION AND ME BOUTIQUE | AUG 2005 – JAN 2007

COIMBATORE – TAMIL NADU – INDIA

· Completes store operational requirements by scheduling and assigning employees; following up on work results.
· Maintains store staff by recruiting, selecting, orienting, and training employees.
· Maintains store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
· Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
· Ensures availability of merchandise and services by approving contracts; maintaining inventories.
· Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
· Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
· Protects employees and customers by providing a safe and clean store environment.
· Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
· Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Pre-Professional Experience

· Volunteered at Saadiyat Island Beach Patrol for Turtle Nest (Arabella Willing) – Abu Dhabi – United Arab Emirates
· Volunteered at Cochin Pet Hospital. Cochin - India
· Had done part time job as fashion coordinator for VERO MODA
· Freelance designing for wedding events specialised in kid’s apparel.

Education

MASTER OF BUSINESS ADMINISTRATION | 2009 | ICFAI University Dehradun
· Major: Marketing and Human Resource Management
· Related coursework: Completed the internship with IDBI FORTIS Life Insurance Company Limited (IDBI Fortis Life becomes IDBI Federal Life Insurance) for three months as Wealthsurance Advisor in Cochin – India 2008

BSC COSTUME DESGING AND FASHION | 2007 | BISHOP APPASAMY COLLEGE OF ARTS AND SCIENCE
· Major: costume design and fashion
· Related coursework: Completed one-month supervised training in a leading textile export unit in
Chennai – India. 2005
· Related coursework: Completed one-month supervised training in a leading textile export unit in
Tiruppur – India. 2006

Skills & Abilities

MANAGEMENT
· National Cadet Corps has given extensive training in time management. Being a team player, I could identify the skills of individual employees and assist them accordingly.

SALES
· During the MBA internship was working for IDBI Fortis Life Insurance as wealth advisor. Target given was to sell 12 Insurance Policies worth 3,00,000/- within 14 weeks. Targets accomplished was 20 policies worth 3, 05,000/-within 14 weeks.COMMUNICATION

· Excellent communication skills, both written and verbal
· Ability to write clear, comprehensive, and grammatically correct documents

LEADERSHIP
· Ability to work in diverse teams and to communicate well with others
· School House Captain and was an active member of National Cadet Corps (NCC) Junior wing

Computer Skills

· MS Office
· Social Networking Sites

Languages

· English: Writing – Fluent, Speaking – Fluent, Reading – Fluent.
· Hindi: Writing – Fluent, Speaking – Fluent, Reading – Fluent.
· Malayalam: Writing – Fluent, Speaking – Fluent, Reading – Fluent.
· Tamil: Writing – Beginner, Speaking – Fluent, Reading – Beginner.

Personal Details

· Date of Birth: 16thApril 1987
· Marital Status: Married
· Visa status: Husband Sponsorship
· Nationality: Indian
· Current location: Abu Dhabi
· Preferred location: Abu Dhabi
. Availability – Immediately

References

Will be provided on request.

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Instilling a marketing led ethos throughout the business. Organizing office operations and procedures. Researching and reporting on external opportunities. Effective Follow- Up on clients.
Invoice preparation.
Organizing meetings with clients.
Understanding current and potential customers.
Communicating with target audiences and managing customer relationship.
Tele Marketing.
Drafting Business Letters.
Preparing quotations and sending it to the client.
Lead Generation.
Booking travel and accommodation arrangements.
Manage the supply and distribution of office stationery. Training new employees.
Follow up on payments.
Maintaining and updating customer database.
Updating daily report and sending it to the General manager.
Manjula Ramakrishnan
Abu Dhabi | +971553307639 | manjula.ramakrishnan87@gmail.com
Objective
To build upon and enhance my professional skills in a reputed and dynamic organization that gives me the opportunity to evolve in a professional manner and to make use of my knowledge and skills and synergize with the organization to focus on, and achieve, the long-term goals that have been put into place.

Experience

OFFICE ADMINISTRATOR / CUSTOMER SERVICE COORDINATOR | FABULOUS GENERAL TRANSPORT | OCT 2016 – APR 2019 – ABU DHABI – UNITED ARAB EMIRATES

· Instilling a marketing led ethos throughout the business.
. Organizing office operations and procedures.
· Researching and reporting on external opportunities.
. Effective Follow- Up on clients.
. Invoice preparation.
. Organizing meetings with clients.
· Understanding current and potential customers.
. Communicating with target audiences and managing customer relationship.
· Tele Marketing.
. Drafting Business Letters.
· Preparing quotations and sending it to the client.
· Lead Generation.
. Booking travel and accommodation arrangements.
. Manage the supply and distribution of office stationery.
· Training new employees.
· Follow up on payments.
· Maintaining and updating customer database.
· Updating daily report and sending it to the General manager.

GUEST SERVICE AGENT (Temporary)| ETIHAD AIRWAYS | NOV 2015 – JAN 2016 ABU DHABI – UNITED ARAB EMIRATES

· Acts as point of liaison for third party check-in staff, monitoring third party activities to ensure
that services are delivered in accordance with Etihad Airways values and requirements.
· Plays an active role during delays and disruption whilst ensuring that our guests are cared for in
the most appropriate manner.

· Provides meet and greet, escort and queue combing duties as required.
· Takes an active role in emergency response and business continuity activations and exercises.
· Meets and greets guests, paying special attention to those with special needs.
· Responsible and accountable for identifying safety risks in accordance with risk assessment process
and ensures that adequate risk mitigation steps are appropriately implemented to ascertain safety
within the workplace.
· Enroll Guests for the Etihad Guest Membership program.

STUDENT ADVISOR | EDUCATION MATTERS | NOV 2012 – JAN 2014 COCHIN – KERALA – INDIA

·Mentoring students to select appropriate programs and visa application process.
· Counselling of all Walk-ins and Effective Follow ups.
. Networking with a range of stakeholders including schools, colleges, universities and training institutions.
. Communicating with target audiences and managing customer relationship.
. Responsible for maintaining registers and data at branch level.
. Maintaining and updating customer databases.
. Conducting market research, for example using customer questionnaires and focus groups
. Monitoring competitor activity.
. Supporting the operations manager and other colleagues.
. Responsible for University applications process at the branch level
. Generally, office based but occasionally will meet the students at different international schools and
colleges during workshops and exhibitions.
. Sending daily reports to the Branch Manager.

USA SALES CALL QUALITY ASSURER| SPECTRUM SOFTTECH SOLUTIONS PVT LTD | MAY 2010 – OCT 2012
COCHIN – KERALA – INDIA

Monitoring Sales calls made by Sales Agents.
Calculating incentives and bonus for the sales the employees achieve during each month. Giving Feedbacks for the employees to improve the sales.
Transcribing Demonstration calls.
Drafting Letters.
Test evaluation of the new employees.
Performance Appraisal of employees.
Training new employees.
Was the team leader.
Updating report on daily basis and sending it to the COO.
Mentoring students to select appropriate programs and visa application process. Counselling of all Walk-ins and Effective Follow ups.

STORE MANAGER (Part Time) | FASHION AND ME BOUTIQUE | AUG 2005 – JAN 2007 COIMBATORE – TAMIL NADU – INDIA

· Completes store operational requirements by scheduling and assigning employees; following up on work results.
· Maintains store staff by recruiting, selecting, orienting, and training employees.

· Maintains store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
· Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
· Ensures availability of merchandise and services by approving contracts; maintaining inventories.
· Formulates pricing policies by reviewing merchandising activities; determining additional needed
sales promotion; authorizing clearance sales; studying trends.
· Markets merchandise by studying advertising, sales promotion, and display plans; analyzing
operating and financial statements for profitability ratios.
· Protects employees and customers by providing a safe and clean store environment.
· Determines marketing strategy changes by reviewing operating and financial statements
and departmental sales records.
· Maintains operations by initiating, coordinating, and enforcing program, operational, and
personnel policies and procedures.

Pre-Professional Experience

· Volunteered at Saadiyat Island Beach Patrol for Turtle Nest (Arabella Willing) – Abu Dhabi – United Arab Emirates
· Volunteered at Cochin Pet Hospital. Cochin - India
· Had done part time job as fashion coordinator for VERO MODA
· Freelance designing for wedding events specialised in kid’s apparel.

Education

MASTER OF BUSINESS ADMINISTRATION | 2009 | ICFAI University Dehradun
· Major: Marketing and Human Resource Management
· Related coursework: Completed the internship with IDBI FORTIS Life Insurance Company Limited
(IDBI Fortis Life becomes IDBI Federal Life Insurance) for three months as Wealthsurance Advisor in Cochin – India 2008

BSC COSTUME DESGING AND FASHION | 2007 | BISHOP APPASAMY COLLEGE OF ARTS AND SCIENCE
· Major: costume design and fashion
· Related coursework: Completed one-month supervised training in a leading textile export unit in
Chennai – India. 2005
· Related coursework: Completed one-month supervised training in a leading textile export unit in
Tiruppur – India. 2006

Skills & Abilities

MANAGEMENT
· National Cadet Corps has given extensive training in time management. Being a team player, I could identify the skills of individual employees and assist them accordingly.

SALES
· During the MBA internship was working for IDBI Fortis Life Insurance as wealth advisor. Target given was to sell 12 Insurance Policies worth 3,00,000/- within 14 weeks. Targets accomplished was 20 policies worth 3, 05,000/-within 14 weeks.

COMMUNICATION
· Excellent communication skills, both written and verbal
· Ability to write clear, comprehensive, and grammatically correct documents

LEADERSHIP
· Ability to work in diverse teams and to communicate well with others
· School House Captain and was an active member of National Cadet Corps (NCC) Junior wing

Computer Skills
· MS Office
· Social Networking Sites

Languages
· English: Writing – Fluent, Speaking – Fluent, Reading – Fluent.
· Hindi: Writing – Fluent, Speaking – Fluent, Reading – Fluent.
· Malayalam: Writing – Fluent, Speaking – Fluent, Reading – Fluent.
· Tamil: Writing – Beginner, Speaking – Fluent, Reading – Beginner.

Personal Details
· Date of Birth: 16thApril 1987
· Marital Status: Married
· Visa status: Husband Sponsorship
· Nationality: Indian
· Current location: Abu Dhabi
· Preferred location: Abu Dhabi
. Availability – Immediately

References
Will be provided on request.