• Handle Bills Inquiry (Bill explanation to customer, pro-rated charges on their bill receipt, one time fees, expired promotion of services, etc.)
• Probe and discover the needs of the customer and recommend the appropriate service using features and benefits of the service.
• Provide personal resolution for every customer’s problem.
• Consult with customers to recommend and sell a variety products and services to meet the customer’s needs.
• Provide customers with a positive sales and service experience.
• Perform basic troubleshooting for such devices like (Directv receiver, Uverse internet modem etc.)
• Updating the customer’s online account such telephone no. Billing address, Service address, Name on the account and services for AT&T UVERSE/DIRECTV.
• Modify the services of the customer on their account as per customers request such as Re-sizing the service for Upgrade/Downgrade, Adding products to their service account.
- Knowledgeable using CRM System