 Role involves complete end to end undertaking consultancy projects for clients across GCC countries like from Bahrain, UAE, Oman and Saudi Arabia
 B2B solutions include ERP, HR & Payroll, POS inventory billing system, ecommerce website, time & attendance biometric systems, Hospital Management systems & Appointment Booking system, University management system and custom solutions.
 Other Hardware solutions involved Video Wall, CCTV surveillance system, Electronic Security System, Access Control systems, Queue Management System.
 Showcase Mobile Applications solutions to clients, understand and document customer’s requirement. Follow-up to negotiate and agree to sign a contract. Follow up with the customer to finally win the deal.
 Provide RFP and RFQ regarding the products and services to customers.
 Increasing brand awareness, website traffic & acquiring leads, paid search, SEO

 Software Solutions and Hardware solutions include onsite physical server (Dell, Lenovo) or cloud server, Digital Signage, Video Wall, CCTV surveillance system, Electronic Security System, Access Control systems, Queue Management System and more. Dealer network for all hardware and networking solutions.
 Involved in implementing and managing online marketing campaigns to increasing brand awareness the products and services.
 Get three quote from suppliers as per the approved material request. Raise the purchase order and send in the approval workflow.
 Liaise and negotiate with suppliers. Shortlist, finalise the supplier for the order. Ensure good-receipt the material as per the approved purchase orders
 Provide RFI requests, RFP proposals, vendor questionnaires gathering client requirement, ensure compliance matrices/outlines, schedules, end-to-end proposal process for new & existing business opportunities.
 Participated at the GITEX Technology Week and the Ecommerce Middle East exhibition for 2017 and 2018 at Dubai World Trade Centre showcasing solutions we can provide to improve business operational efficiencies. Floor plan Management for exhibitions events. Ensure exhibition booth design is approved and delivered for fabrication. Inspect the measurement as per the order.
 Manage project implementation as per targeted milestones set for the customer. Inform and justifying the client of the possible deviation. This helps customer satisfaction & helps to complete the project and get payments as per mile-stone.
 Mobile App – We custom build mobile application for both Android and iOS for small and medium-size companies, banks and others B2B companies, which helps companies to connect with their customers.
 Microsoft SharePoint license sale & organise support. Gathering requirements from client, discuss with the development team to finally propose a solution to the customer.

 Software Solutions include ERP, HR & Payroll, POS inventory billing system, ecommerce website, time & attendance biometric systems
 Mediate with customer grievances and for customization / new requests are accurately analysed and passed to the accounts for billing.
 Preparing training manuals and conducting training for the customer.
 Additional requirement gathering, discuss the project and get the required approval for the additional work.
 Drive efforts to generate leads in order to meet monthly & annual sales goals. Target email SMS marketing, LinkedIn, other social media marketing and even Google ad words campaigns.
 Accounts Receivable Payable duties – Follow-up on all the pending receivable & timely process all the payable based on the aging. Preparing the disbursements and scheduling the items for releasing of payments. Escalate unusual transactions as per local regulations & compliance policies. Ensure that the customers are notified and followed-up about the inadequate payments of invoices. Weekly statements are ready for the management.

 Project Management, Standardisation of metrics, Root Cause Analysis & formulate training plan for various teams under the call center operations
 Managed 26 members Procure to Pay Accounts Payable and receivable process. Manage call center Process under Finance & Accounts, a shared service model of 6 Business Units of Novartis Australia. Ensure First Call Resolution for queries.
 Manage daily operation at call center and Account Payable & receivable collections. Continuous process improvement planned.
 Deriving weekly/monthly performance reports for the management
 Making sure the call monitoring process is properly reviewed and documented to ensure that the advisors follow the company/client policies.

 Ensure the SLA’s and KPI metrics are met on a daily basis (invoices, T&E & VM requests, etc.). Ensure the travel requests are processed timely and status is communicated to the client.
 Project Report for problem areas and implements corrective action.
 Defining the target for the team and individual officers
 Making sure the call monitoring process is properly reviewed and documented to ensure that the advisors follow the company/client policies.
 Motivate and career guidance to all the call center staff.
 Weekly/monthly review of the performance of the team and individuals
 Ensuring that the training team is given guidance on the area of improvement
 Deriving weekly/monthly performance reports for the management

 Using SAP, managed the helpdesk and AP function. Ensure that the team answers the calls and status query emails promptly to ensure First Call Resolution.
 Ensure the SLA’s and KPI metrics are met on a daily basis (invoices, T&E & VM requests, etc.). Ensure the travel requests are processed timely and status is communicated to the client.
 Staffing the desk appropriately to handle the volumes along with appropriate seat utilization. Creating Individual Development Plan for team members, with timelines and action plans. Capacity utilization for the team is maximized by cross training and shift rotation. Weekly review meeting with the Team members to understand the team performance and give career guidance for job satisfaction.
 Ensure BCP testing are performed, trackers and reports are updated.

B-COM, Bangalore University, Karnataka, India

MBA-IT, Sikkim Manipal University, Karnataka, India