Mohamed Faizal
IT Support EngineerAs an IT Support with a proven background in the technology industry, looking forward to a new career path and challenge at work. Please review the following examples from my resume.
• 4 years of UAE experience as IT Support.
• Holding a UAE Driving License.
• Experience in Hardware and Networking Installation & Configuring
• Scanner, safe Printer & POS Systems maintenance, install/repair.
• Troubleshooting Desktop, Laptops, Printers, LAN-WAN and Networking devices.
• Install and maintain networks to office and site locations & network cabling installation.
• Experience on Office 2010/13/365, Mac, Windows 7, 8 and 10.
• Support all kind of IT infrastructure assist as per the requirements.
• A Bachelor of Technology in Computer Science from Sastra University, India.
Last Resume Update | April 28, 2019 |
Address | Dubai, United Arab Emirates |
fds.nfaizal@gmail.com | |
Phone Number | 971565876731 |
Experience
Desktop & Network Administrator
Provided Technical Support to QBG Employees and client sites with all Software and Hardware related issues including desktop, laptop, network, and remote systems.
Responsible for maintaining and installing computer networks.
Administering and designing LANs, WANs internet/intranet.
Configuring routing, switching equipment’s and configuration of firewall.
Investigating, designing and resolve all network problems.
Worked on Active Directory to manage User and Computer Accounts.
Implementation of Windows-8 Image on win-7 Computers (Upgrade/New) after proper backups then Restore the profiles and data.
Provide support for software Anti-virus, Anti-malware and connected Backup support.
Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
Installation and configuration of Desktop/Laptops, Telephones and peripherals.
Installation of sharing Printers, Scanners and Photocopy Machines.
Assist in the development and implementation of IT Projects when required.
Desktop & Network Administrator
Administer user accounts with Active Directory and Group Policy.
Coordinating point of sale (POS) system installation and training.
Cabling/networking, troubleshooting networks, servers, POS registers.
Install and maintain networks to office and site locations and maintain network cabling.
Support ERP system users by providing troubleshooting.
Maintain network security and server data backups.
Configure and implement remote access solution: Router to Router VPN, IPSec, SSL, L2TP and PPTP.
Configure VLANs, VTP, Ether channels and build Visio documents.
Set up workstations and laptops for employees; configure systems & emails, ensure network connectivity, and install and test hardware and software.
Perform diagnosis and resolution of complex PC issues, network and other device problems and recommend to implement corrective hardware solutions.
Reduce the deployment time of a new computer by 50% by creating hard disk images containing a standardized list of application suites and security updates.
Install and maintain (Canon, HP, Kyocera, Sharp) photo copiers, printers, scanners and plotters.
IT Support Engineer
Administer user accounts with Active Directory and Group Policy.
Coordinating point of sale (POS) system installation and training.
Cabling/networking, troubleshooting networks, servers, POS registers.
Install and maintain networks to office and site locations and maintain network cabling.
Support ERP system users by providing troubleshooting.
Maintain network security and server data backups.
Configure and implement remote access solution: Router to Router VPN, IPSec, SSL, L2TP and PPTP.
Configure VLANs, VTP, Ether channels and build Visio documents.
Set up workstations and laptops for employees; configure systems & emails, ensure network connectivity, and install and test hardware and software.
Perform diagnosis and resolution of complex PC issues, network and other device problems and recommend to implement corrective hardware solutions.
Reduce the deployment time of a new computer by 50% by creating hard disk images containing a standardized list of application suites and security updates.
Install and maintain (Canon, HP, Kyocera, Sharp) photo copiers, printers, scanners and plotters.
Education
Bachelor of Technology
Computer Science Engineering
Diploma
Computer Technology