DIVYA MATHEW
Open for new opportunities• Accomplished post graduate Engineer with knowledge of telecom networks, customer handling skills and 2 years of experience as NOC (network operations center) support Engineer, handling service delivery and customer support services, for various clients
• Exceptional troubleshooting, technical problem solving, analytical, documentation and management skills, with an ability to troubleshoot and diagnose complex problems and processes them into sustainable technical solutions
• Detail oriented and multitasking professional possessing sound technical knowledge with a passion for learning new concepts, technologies and solutions and have successfully worked with multiple teams to meet project specific requirements
| Last Resume Update | April 28, 2019 |
| Address | Abu Dhabi, United Arab Emirates |
| divyadhanpuri26@gmail.com | |
| Phone Number | 0568859404 |
Experience
NOC L1 customer support Engineer
ISP NOC 24*7*365 technical support with effective phone, email and customer service skills.
Assist with continual improvement of service delivery and support services.
Work on tickets, analyze and diagnose the problem and document every step in CRM tool.
Troubleshoot wireless RF (AP, SU), last mile and flapping issues.
Multitask and coordinate with field engineers, vendors, internal and external teams to restore the connectivity and to achieve service level agreement (SLA).
Provide skill oriented solution via email, inbound and outbound calls
Experience in tools such as putty, Baemon, CRM, office365
Provide training to new staff
Type effectively with speed and accuracy
Education
Bachelors in Electronics and Communication
Design of Dual Band Microstrip Patch Antenna For WLAN Application, “International Journal of Engineering Sciences & Research Technology(IJESRT), Volume 4(11)”
Design of Patch Antenna for WiFi/WiMAX Applications, “11th National Conference on Innovations in Communication and Computing (NCICC-2016), held at SNS College of Technology”
Inset fed Microstrip Patch Antenna for GPS/WiMAX, “2nd International Conference on Advanced Technologies for Research and Product Development (ICATRPD 2016) held at Kathir College of Engineering”
A Microstrip Patch Antenna for GPS/WiMAX Applications, Middle-East Journal of Scientific Research (IDOSI), Volume 24, Issue 5
Effect of Partial Ground Plane on the Microstrip Patch Antenna Performance for Wireless Sensor Networks, Journal of Electronic Design Technology