Private & confidential

Curriculum Vitae
of

Nkamoheng Daphney Nldovu

Personal Details
Citizenship: South Africa
Gender: Female
Driver’s Licence: Code 10
Identity Number: 800904 0675 087
Date of Birth: 04/09/1980
Cell Number: 078 387 8284
Address: 13835 Lekavelane Street
Ext 10
Vosloorus
1400
E-mail Address: [email protected]

High School Qualifications
Last School Attended: Parklands High School
Highest Grade Passed: Grade 12
Year: 1999

Institution: Germiston College
Qualification: N3 Maths
Year: 1999

Tertiary Qualifications
Institution: Institution: UNISA
Course: Bcom in HR
Year: 2012 first year
Subject done so far: HRM 1 - Passed
Economics 1
Business Management 1

Institution Institution: Rosebank College
Qualification: Bookkeeping Certificate
Year: 2009

Institution: International Quality & Productivity
Centre (IQPC)
Course: Office Management
Year: 2005

Institution: Institution: University of Natal
Qualification: ICDL (International Computer Driving
Licence)
Year: 2000

Institution: T@320
Qualification: A+ (PC Technician)
Year: 2000

Skills
DFE
Kerridge
MS Office 2010
MS Microsoft Word
MS Power Point
MS Excel
MS Access Database
Switchboard Operation
Excellent Customer Services
Office & Staff Management
PC Technician (Hardware & Software)

Special Achievements & Leadership Skills
Prefect – 1999
Class Captain – 1998
Bistro Supervisor – 2013 – 2014

Employment History
Company Name: Sandown Motors (Mercedes Benz Bryanston)

Positions: Service Advisor
Period: 2012 – Current
Responsibilities:
Booking in Cars every morning
Confirm or remind my customers a day before for booking & conform a lift for shuttle
Maintain the “first time right’” policy for repair
Maintain customer service indexes
Make sure that the diagnosis is in line with customer symptom description
Establish authorization for extra work
Make sur vehicles are tested for quality work
Make sure job card are pre-costed and invoiced before customer collection
Provide timeous feedback to customer even if delays occurs
Explain all items at hand over
Make sure that correct payment is obtained
Follow all procedures regarding loan vehicle
Ensure that workshop productivity is met
Make sure my WIP & Cash outstanding is up to date

Goals / Targets
Achieve 90 or more CSI score
Archive 90 or more RGT score
Upsell on hours (Target 30hour per day)
Upselling on labour
Top Service Advisor for the month of July for Sandown Grp

Employment History
Company Name: Sandown Motors (Mercedes Benz Bryanston)

Positions: PA
HR /Salaries & Training Coordinator
Period: 2009 – 2012
Responsibilities:
Ensure offices supplies are adequately stocked
Ensure refreshments & consumables are adequately stocked
Liaise with maintenance service providers
Liaise with IT to ensure effective service
Liaise with external cleaning companies to ensure effective service
Liaise with security company to ensure effective service
Compile a marketing Report and submit it to Mitsubishi Head Office
Request for quotations and do Purchase Requisitions
Debtors for Parts & Workshop department
Ensure all interactions are professionally handled
Confirm, update diary and inform management accordingly
Book meeting and training venues as required
Co-ordinate meetings as required, ensuring agendas are timeously distributed
Liaise with customers and visitors in a courteous and informative way
Reduce the workload of the manager by redirecting and delegating work/ task which could be handled by others who are competent and empowered to act
Handle all enquiries and complains in the absence of the manager
Maintain the appropriate confidentiality in all matter pertaining to the job
Make sure that available positions have been advertised
Make sure that Credit and Criminal Checks have been done before the employee starts working
Establish and maintain an accurate and secure filling system that has a speed retrieval time
Assist in the co-ordination of payroll and HR documentation if required
Prepare the Ad-hoc increase documents
Prepare interview packs
Set up interviews for all managers
Perform ad-hoc increase administration
Dealership post to be opened and distributed accordingly
Booking of flights and care hire

Company Name: African Information Institute, Randburg
Positions:
Personal Assistant to three Directors
(CFO, MD & HR Dir)
Office Admin Events Assistant/ Receptionist
Period: 2007 – October 2009
Responsibilities:
Switchboard operator
Screening of calls
Electronic diary maintenance
Invoices & payment processing
Sales data maintenance on the Advantage system
Database maintenance on the Advantage system
Events documents preparation
Procurement of company stationery & groceries
Arranges national & international telephone conferencing
Preparation of stuff events
Handles customer & supplier queries
Handles internal IT, telephone & stuff queries
Keep records of stuff attendance list
Handle quotations & booking of accommodation for delegates
In charge of the company HR data
Report writing on events evaluation
Courier

Company Name: International Quality & Productivity
Centre, Sandton
Position: Office Administrator / PA to MD, HR & FD
Period: Oct 2003 - Sept 2007
Responsibilities:
Operated the Switchboard
Screened telephone calls
Maintained an electronic diary
Processed invoices & payments
Prepared events documents
Procurement of company stationery & groceries
Arranged national & international telephone conferencing
Prepared stuff events
Handled customer & supplier queries
Handled internal IT, telephone & stuff queries
Kept records of stuff attendance list
Handled quotations & booking of accommodation for delegates
Maintained the company HR data

Company Name: University of Natal, Durban
Position: IT consultant
Period: Jan – July 2001
Responsibilities:
General computer maintenance
Loading software on computers
Computer specifications evaluation

References:
Name: Andrew Walkins
Organization: Mercedes Benz Bryanston
Position: Service Manager
Cell: 011 4608600

Name: Ansie van Rhyn
Organization: Mercedes Benz Bryanston
Position: Dealer Principal (Resigned)
Cell: 011 460 8600

Name: Busi Pule
Organization: Sandown Motors
Position: HR Manager
Tell: 011 549 0200 /012 621 7400

Name: Mateboho Mtsweni
Organization: Sandown Motors
Position: HR Officer
Tell: 011 549 0200

Name: Sooren Naidoo
Organization: Mitsubishi Motors Sandton
Position: Ex - Dealer Principal
Cell: 083 555 3477 /011 244 7000

Name: Noxi Mshumpela
Organization: Independent Consultant (Was at IQPC)
Position: Senior Marketing Manager
Cell: 082 768 1859

Name: Ashok Kara
Organization: University of Natal, Durban
Position: IT Director
Cell: 031 260 2129