Leadership skills, recruitments & F&B training.
Upkeep of venues standards by implementing, maintaining & upgrading SOP.
Managing special events & caterings.
Creating customer data base & engagement.
Designing employee training plan & retention program.
Ensuring smooth restaurant and room service operations.
Ensuring compliance with defined pre-set quality, hygiene standards & aesthetic presentation of food and beverage.
Ensure training done for team members on a regular basis with effective tools.
Actively involved in Restaurant operations and assist venue manager.
Coordinate with other departments to ensure guest requirements are met at all times.
Prepare the roster according to the business needs.
Updating the notice board on daily basis for a smooth communication in team.
Organise Pre shift briefing and ensure that all the information is communicated to team.
Driving guest feedback and motivate enthusiasts for getting reviews on trip advisor.
Follow up with maintenance for all the touch up required.
Tracking the performance of Enthusiasts and appreciate for good work.
Train the enthusiasts on daily basis for increase the performance rate.
Prepare the action plan to achieve the targets