 Creates monthly training calendar of the restaurant focusing on product knowledge, customer service, and suggestive selling. .
 Weekly updates restaurant’s KPI, provides feedback and creates strategies in improving sales performance
 Maintains store discipline through effective people management following strict compliance with the company policies applied equally to all.
 Worked with restaurant manager in projecting store’s (ABP) Annual Budget Plan on each area of the operation throughout the year
 Set and creates individual objective for each team member to help on their growth within the organization.
 Responsible for restaurant events POST MORTEM to help analyze sales and engagement data, and implement learning’s to bolster future event sales.
 Apply company policies and procedures regarding the handling of cash, property, products and equipment
 Assist in developing new menus with other members of Food and Beverage team based on market trends
 Assist in leading the restaurant / outlet efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
 Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
 Assists Restaurant General Manager in recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains.
 Check stock levels, order supplies and prepare cash drawers and petty cash.
 Comply with local municipality hygiene regulations and all health and safety legislation
 Coordinate daily Front of the House and Back of the House restaurant operations
 Develop annual financial plan for top-line projections and budget for different costs and any other target
 Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
 Ensures highest level of customer satisfaction by providing quality customer service and amenities within corporate standards
 Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to the Restaurant Manager ensuring that the follow up is performed with the guest.
 Have the knowledge and understanding to explain and perform upselling for all items offered by the department assigned as well as offering alternatives.
 Identify restaurant problems and provide daily reports to the management on how to ideate and execute to resolve the same
 Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands.
 Plan daily routine checklist and station division according to the work schedule.
 Prepare shift schedules and prepares monthly restaurant attendance for payroll purposes.
 Set departmental targets and objectives, work schedules, budgets, and policies and procedures

 Responsible in training, coaching and mentoring new subordinates including performance appraisal
 Monitor sales activities, setting up displays, advises customer by providing product information and offering suggestions
 Perform a bi-monthly inventory for Retail and Wholesale stock
 Maintains the stocks of both confectionary and non-confectionary
 Responsible in reinforcing FEFO (First Expiry First Out) basis
 Responsible in dealing with customer complaints and providing solutions
 Responsible in maintaining the required quantity of the clients at any given time
 Responsible in the full management of the retail outlet
 Developing strategies in collaboration with Location and Area Managers to increase store traffic; optimize profitability and develop high potential customers
 Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with Very Important Customers
 Leading a team in executing an exceptional customer experience and creating memorable moments, meaningful and lasting customer relationships, increase and retain customer loyalty
 Maintaining operations by ensuring compliance with company’s Standard Operating Procedure
 Identify current and future customer requirements by establishing rapport with potential and existing customers
 Ensure achieving targeted Mystery Shopping results through on-going development and training of the team
 Maintain high grooming standards for a highly successful team in line with the brand and company image
 To provide quantitative information on fast / slow movers, stock levels, customer trends and specific likes / dislikes to the Retail Director and Buying Department.
 To maximize sales by implementing and monitoring the sales assistants and sales ability.
 To shadow the new comers and provide them with all the information about the company they are working for.
 Report all maintenance issues of your store immediately to the Retail Management team.
 Consistently exceeded daily, weekly, and monthly sales target while maintaining cost and keeping employee turnover low
 Perform facility walk-through to assess cleanliness and preparedness at beginning and end of shifts
 Created social media presence to improve marketing and develop guest / customer outreach strategies

 Recruiting, training and supervising staff
 Agreeing and managing budgets
 Planning menus
 Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
 Overseeing stock levels
 Ordering supplies and creates good relation with suppliers to ensure stock availability and best quality
 Handling customer enquiries and complaints
 Greeting and advising customers
 Problem solving
 Preparing and presenting staffing/sales reports
 Keeping statistical and financial records
 Assessing and improving profitability
 Setting targets
 Handling administration and paperwork
 Making improvements to the running of the business and developing the restaurant.
 Responsible for restaurant’s weekly and monthly inventory. Analyzes variances and discrepancies by looking on areas affecting the inventory and creates action plan
 Generate detailed reports on weekly, monthly and annual revenues and expenses
 Perform up selling for all items offered by the department assigned as well as offering alternatives.
 Oversee system transactions and control the voiding system, opening & cash out procedure, system reconciliation, and daily banking procedure.
 Check stock levels, order supplies and prepare cash drawers and petty cash.
 Negotiated vendor contracts and controlled inventory cost
 Produce monthly reports detailing sales trends and forecast
 Administered payroll, completed all paperwork and wrote schedules

The Bachelor of Science in Marine Transportation (BSMT) is a four-year undergraduate degree program which leads to a professional career in the maritime industry, as a marine deck officer. Through this program, the students will be able to acquire the necessary skills and knowledge needed to accomplish their future duties and responsibilities of a marine officer, and will be exposed to theories and practices in seamanship, navigation, ship business, meteorology, and marine laws.