Focused customer service professional skilled in lead generation, customer relationship development and marketing. Accomplished in providing unsurpassed support to demanding customers. Offering 3 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Skills
Order Fulfillment.
Technical Support
Communication skills
Data Entry
Computer Proficient
Record Keeping
Quick learner
Telephone Etiquette
Social media
Analytical skills

EDUCATION
2016
Uganda Christian University.
Bachelors in Mass communication
2011-2012
Namirembe Hillside Secondary School
BUKOS MEDIA –UGANDA (2018)CUSTOMER ACCOUNT EXECUTIVE
• Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
• Leveraged knowledge of company services, familiarity with industry competitors and persuasive communication style to prevent customers from ending or downgrading services.
• Utilized professional telephone skills and extensive knowledge of media to persuade customers to take advantage of company offerings.
• Applied consultative approach and established script responses to overcome customer objections.
• Attracted more customers through client management.

RILEY MEDIA-UGANDA (2016-2018)
CUSTOMER SERVICE MEDIA REPRESENTATIVE
• Communicated with clients regarding back order availability, future inventory and special orders.
• Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Responded to customer requests for products, services and company information.

CIVIL AVIATION AUTHORITY ENTEBBE- AIRPORT.
PUBLIC RELATIONS INTERN-march 2015

• Responding to emails both internally and externally.
• Provided administrative support to senior team members.
• Cultivated and maintained strong relationships with media outlets.
• Helped plan and execute private, company and client events.
• Developed original content for blog posts and website articles.
• Directed promotional approaches for social responsibility events launches per year.
• Developed and promoted corporate brand, images and identity to media and public.
• Preserved brand integrity by monitoring consistency and quality of marketing co
• Communicating and addressing client’s urgent issues at the Airport.
• Maintaining high client satisfaction through research.