Respective Hirers,
With reference to your advertisement for the position of Customer Service Executive, I would like to be considered for this vacancy, I have attached my CV with this mail for your consideration. I see your vacancy as a brilliant opportunity to work for a company that has a genuine drive to be the best in class for its customers.
I have five years of experience in the customer service industry it has taught me how to meet and exceed each customer's expectations with service that sells and creates goodwill for the organization. I have a excellent track record of customer engagement, resolving customer disputes, tackling problems methodically and inputting information into computer database systems. Regarded as a proactive problem solver and liaison between cross-functional business units and customer accounts, I am passionate about serving customers with excellence. Achievement highlights:
• Consistently Ranked as best in email communication quality in Quality Analysis
• Rolled out a new CRM system to allow for more personalized and customized service.
• Established new clients for HECS new business entity HECS DAIKI
• Devised a Testing package for restaurants for the company and Maximized sales.
• Worked with cross-functional teams to resolve issues raised during Vardah and retained customers requested for disconnection of service.
• Had found and corrected the errors on website and got rewarded
What makes me different from all the other candidates is my passion for providing a great service, my determination to ensure that everyone is satisfied and my willingness to own a problem and see it through to the end. In addition to service rendering experiences I had also got trained in Psychology to provide excellent customer service to diverse people and for better reasoning, people management and conflict resolution skills.
I thank you very much for taking the time to review my application and I look forward to hearing from you in the near future.
Sincerely,
Mohammed Imran, F