My name is Vats Varun and I have more than 12 years of experience in IT Operations and Infrastructure. I hold an Engineering degree in Electronics and Telecoms along with an MBA from Hult Business School.
I have been in Dubai since 2011 and have spent close to 5 years working as IT Infrastructure Manager in Hult International Business School. Currently I hold the position of IT Operations Manager in Drake& Scull International.
I have been associated with IT Operations/Infrastructure and Service Desk from the very beginning of my career. Managing IT Budget, Inventory and policies are key features of my job.
My current role is very demanding as it requires to always keep changing our strategies to achieve high customer satisfaction scores.
The following are highlights of my accomplishments:
• Led technical support team, resulting in 40% improvement in the Service Level Agreement over the 4 years
• Set up campus/office in Record time: Leading a USD 1 million project of setting up complete IT infrastructure for a new office space. Involved Negotiating, procuring and installing 5 Dell Servers, 15 Cisco Switches, 2 Fortinet Firewalls and Avaya Phone system.
• Increased Efficiency: Increased overall efficiency, enabling the organization to effectively adapt to new demands in technology; as well as improving local IT staff to user ratio from 1:30 to 1:50
• Cost effective Solutions-Increased revenue (10%) and decreased costs (15%) by improving business processes and implementing project management best practices
• Exceeding KPI’s: Lead the team to achieve highest Customer Satisfaction score of 4.5/5 globally 3 years in a row supporting over 1000 students, 150 staff and 100 faculty members
• Leading a project to upgrade the security features in line with ISO 27001. This involved setting up NOC/SOC, tightening network security, systems management, vulnerability management and Network lockdown
• Integrated Access Control & Security System: Managing end to end of the project starting from Gathering Requirement to Testing & Commissioning. Implemented in Dubai HO and Abu Dhabi Area office for a total project cost of AED 1.5 million
In summary, I am able to offer your company great enthusiasm, passion and strong capabilities for advancement of overall technology experience and platforms.