BALRAM GURUNG
Having quite sufficient experience in warehouse management and excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, timely delivery of equipment, materials, resources, and optimum utilization of resources within organization to achieve best customer’s feedback. Proficient in 3PL operation and WMS Software.
Here is below my profile overview: -
1. Extensive 3PL experience in contract Logistics in leading warehousing company GWC.
2. Experience in Logistics and Supply Chain Management.
3. Experience in Warehouse Management System (INFOR)
4. Proficient in Excel Skill in KPI/Report Preparation.
5. Demand Forecasting.
6. Inventory Management.
7. Bachelor in Computer Application.
8. Diploma in Supply Chain Management
| Last Resume Update | May 31, 2019 |
| Address | Butwal, Nepal |
| [email protected] | |
| Phone Number | 00977-9812925872 |
Experience
CUSTOMER SERVICE OFFICER
Warehouse Management
• SKU Creation
• Purchase Order
• Invoice and Packing List
• Shipment Order (SO)
• Advance Shipment Notice (ASN)
• Inventory Handling
• Stock, Transaction, Ageing, Expiry & Non expiry Report
• Non-Conformation Report
• Receipt Confirmation Report
• Inventory Management
Customer Service _ Contract Logistics
• Introduction of company’s SOP to new customer
• Receive order.
• Order Analysis.
• Confirming order status to Customer.
• Handling customer’s query and meeting.
• Cost saving ideas to customer for best logistics service.
• Communicating with internal divisions to ensure best 3PL logistics service to customer.
• Generating various Inventory Reports.
• Escalation customer’s complaint to supervisor for necessary action.
• Record customer’s feedback.
• To prepare KPI reports.
• Handling prime customers Qatar Airways, Ooredoo, Ali Bin Ali.
• Prepare Billing Document summary included all services from storage, transport, labour and etc.
• Follow up with customer for timely payment clearance.
Warehouse Management
• Frequent visit to warehouse.
• Prepare Warehouse Survey Report Monthly.
• Reporting to Warehouse Manager about Safety compliance, Stock management, Space Utilization are as per SOP.
• Follow up with Team Leader for timely receiving and delivery.
• Intimating Warehouse supervisor for upcoming customer visit.
• Handling Non-conformation report.
• Planning to prioritize SO and ASN to improve productivity and avoid KPI failure.
• Experience in food, non-food and FMCG product.
• Maintain FEFO/FIFO/LIFO integrity.
• Reverse Logistics/Cross Docking.
• 3PL Operation / Oversee Distribution
LOGISTICS EXECUTIVE
• Liaison with CHA to clear overseas shipments.
• Oversee domestic distribution.
• Searching for best Logistics Service Provider.
• Overseeing quality of delivery and customer feedback.
• Inventory management of Spare parts.
• Ensure optimum utilization of space and resources within warehouse.
• Check the Equipment Status at Store/Warehouse.
• Supervise daily receipts and delivery of material, units and supplies
• Transfer all day to day transaction in to ERP system.
• To ensure the safety measures are strictly followed.
• Follow up normal and backlog orders,
• Invoice and packing list creation.
• Cross checking external service providers for timely payment.
• Stock & Transaction Report Preparation.
Education
DIPLOMA
Bachelor