PROFILE
A result oriented professional with over 13 years of experience in food & beverage service, restaurant operations, production, costing, and customer satisfaction.
Currently working as FRANCHISE OPERATIONS MANAGER at Burger King/Ice cream Lab, (USA, Dubai & Nigeria)
Deft in streamlining Hotel/Restaurant Operations while serving as a catalyst for growth & expansion, quickly restoring forward momentum & generating revenue.
Strong background in Food and Beverages Operations, Restaurants Operations, Public Relations, Business Development, General Administration, Quality & HACCP Standards and managing food budgets with an eye on Food cost, labor cost, plate cost and stock control.
Extensive experience in managing restaurants, banquets, outdoor catering, menu development, cost management, sales, team management and service delivery.
Excellence in managing multifunctional domains including-business promotion, client relations management, housekeeping, engineering, front office operations, food & beverages and training delivery.
Customer focused, highly successful in building relationships with key decision makers, seizing control of critical problem areas and delivering on customer commitments.
Highly adept at multi-tasking on several projects, resolving conflicts, mentoring team members and possess excellent decision making ability.
Enriched with the latest trends and techniques and a wide range of skill in Quality Initiatives, Critical Thinking, Troubleshooting, Problem Analysis and Resolution.
CORE COMPETENCIES

Strategic Planning (Hospitality Management(Budgeting/ Service Management (Restaurant/Hotel Operations (Food & Beverages (Guest Relations(Vendor Management (Revenue Growth (Liaising/ Coordination (Reporting & Documentation (Training & Development (Risk Management(Quality Service ( Event Management