Curriculum Vitae

CARRIER OBJECTIVES
• To be part of an organisation that is ethical and professional that offers competitive experience and knowledge.
• Detail-oriented professional with excellent organizational skills which have been honed by experiences of working in busy organizations were multi-tasking and thriving under pressure are pre-requisites.
• Versatile skill set with experience in customer service, written and oral communication.
• A good team player, innovative problem solver, adaptable, with a passion for learning
• To be dynamic and keep pace with international and local developments especially in business
PERSONAL DATA
Contact Numbers +971528617482
Visa Status Residence Visa
Name Brian Gerald Mutukwa
Email addresses bryan.fab5@gmail.com
Date of Birth 25 January 1989
Sex Male
Languages English and Shona
Physical address Building 25 Apartment 407 Al-Muteena (Deira)
Nationality Zimbabwean
Marital Status Married
WORKING EXPERIENCE
1. Employer: Guy Fieri Kitchen and Bar (Reel Cinema)
Period : August 2017 to present
Position: Customer Service Agent, Waiter, Host

DUTIES AND RESPONSIBILITIES
• Escorting Guest to their respective screens and seats
• Checking tickets
• Selling programmes
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products
• Take accurate food and drinks orders, using a POS ordering software, order slips
• Greeting patrons attending the movie
• Count and record number of tickets collected
• Take food and beverage orders from customers
• Greet customers, present menus, and explain daily specials to customers
• Carry trays of food or drinks from the kitchen to the cinema screen

2. Employers: Parnell Ker Forster Chartered Accountants (Zimbabwe)
Period : January 2012 to December 2012 (Student on attachment)

Duties : Preparation of financial Accounts statements and cross
Referencing of Accounts

3. Employer: Nandos UAE
Branch: Sheikh Zayed
Period : 1 January 2017 to 30 March 2017
Position : Waiter
DUTIES AND RESPONSIBILITIES
• Greet customers, present menus, and explain daily specials to customers
• Answer questions related to menu items and make recommendations
• Take food and beverage orders from customers
• Relay food and beverage orders to the kitchen staff
• Prepare drinks
• Carry trays of food or drinks from the kitchen to the dining tables
• Remove dirty dishes and glasses and clean tables after customers finish meals
• Prepare itemized checks and hand them to customers
• Clean and set up dining areas, refill condiments, roll silverware, and stock service areas
4 Employer: Chicken Slice
Period : January 2013 to July 2015
Position : Waiter
Duties and Responsibilities
• Greeted new customers and escorted them to their tables
• Recommended wines and other drinks to customers
• Presented menus and answered questions about the cuisine, making recommendations upon request
• Took orders from customers and served food, drinks and deserts
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning
Desserts and brewing coffee
• Checked to ensure that customers are enjoying their meals
5. Employer: Netone
Period : September 2015 to August 2016
Position: Customer Service

Duties and Responsibilities
• Greet and familiarize with current and new customers
• Attend to calls and emails and timely respond to every customers’ requests and queries through the phone and email and follow up to get feedback on the service they received
• Document all customers’ requests both in hard copy folders and on the computer
• Attend meetings with customers
• Always report to Project coordinator and keep their project files updated and reply to their emails in their absence
• Always follow up on customers to get approvals or any updates
• Prepare quotes and invoices for customers
SKILLS AND COMPETENCES
• Excellent analytical and problem solving skills
• Excellent research and report writing skills
• Strong project management skills
• Excellent interpersonal and communication skills
• Very fast learner who can adapt to any situation or environment easily
• Able to work in a fast paced environment
• Proven ability to understand and follow complex instructions to successful conclusions
• Exceptional hardworking team player

EDUCATION QUALIFICATION
• Passed(6)Ordinary level subjects including Mathematics, English and Principles of Accounts
• Diploma in Accountancy
Computer Applications and Accounting Packages
• Sage Pastel Partner
• MS Word (EXCELLENT)
• MS Excel (VERY GOOD)
• MS PowerPoint (GOOD)
• MS Office Outlook (EXCELLENT)
• MPOS and POS System
• Referees upon request