Result oriented, proactive and hardworking professional with over 10 years of achievement driven experience in BPO Operations, Quality & Process Excellence, Supply Chain Management, Operations & Project Management. Adept at analyzing the competitive landscape and conducting research through focused, strategic workflow, staffing and business process analyses. Exemplary change agent with the ability to analyze issues, devise continuous process improvements and incorporate business process initiatives to increase efficiency, streamline operations and decrease aggregate expenses with limited resources.