• A result-oriented professional with nearly 12 years of experience in the areas of Operations Management, Business Development, F&B Operations, Guest Servicing and Team Management in India as well as Abroad
• Currently working with Al Fai restaurant and Royal Indian restaurant in Doha(Qatar) as Restaurant Manager.
• Proficiency in devising & implementing optimum operational strategies to enhance business development, quality standards across all departments, viz. Housekeeping, F&B, Front Office, Guest Servicing, etc.
• Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the units
• Skills in delivering value-added customer service and achieving customer delight by providing customized products as per requirements
• Significantly improved organizational effectiveness, business & image via customer and market focused strategy development with commitment to ensuring highest level of customer service at all times and resolving complaints and issues efficiently and accurately
• An enterprising leader with dexterity in leading and directing personnel towards accomplishment of a common goal