Experience
English Instructor, White House Academy, Tanta, Egypt

• Teaching English language to adults
• Implementing new techniques in Delivering every and each class
• Using Available Multimedia assets in the class
• Helping Students overcome their fear to speak freely
• Creating Perfect atmosphere for more constructive conversations
Feb 2013 To Sept 2013
Trip Advisor, Teleperformance, Cairo, Egypt
• Handling Flights, Hotels, and packages reservations for Canadian Customers
• Analyzing customers requests to provide the best reservation matching their needs
• Providing multiple Options for the customers.
• Planning Perfect trip for customers with no specific choices
• Answering all related questions to itinerary

Customer service representative, Vodafone Retail store Cairo

• Answering the customer’s inquiries regarding our new offers, products
• Assisting the customers with their bill payments. Subscriptions, other inquiries
• Handling Customer’s complaints providing suitable solutions to their issues

Dec 2014 To Jan 2016

Feb 2016 Till Feb 2017
Senior AppleCare Advisor, Teleperformance , Dubai , United Arab Emirates Feb 2017 Till Now
• Handling Highly Tech, and more sophisticated technical Issues for (IOS, WatchOS, MacOS,
Beats, and other wireless multimedia devices)
• Making Sure to provide more effective troubleshooting to solve issues as soon as possible.
• Following up on case that might need longer period to be solved.
• Providing Analyzed Reports to Supporting Departments Dealing with on Daily Basis.
• All these Duties are accompanied with customer service approaches matches every and each case, and customer.

Reference : Available on request