KRISHNADAS BALAN
Mobile no : +971 55 155 0759
E-MAIL : [email protected]
Nationality : Indian
Date of Birth : 22nd May 1987
Visa status : Employment (Transferable)
Marital status : Single
Languages known : English, Hindi and Malayalam

Objective:
To work in a dynamic and challenging environment with successful industries, to broaden my experience, talent and knowledge in propagating quality service and professionalism in all my undertakings

OVERALL SUMMARY OF POSITION:
To increase customer satisfaction by providing prompt, correct, trouble free and courteous communications support for hotel guests and departments by operating hotel communications systems in line with the hotel’s guidelines, corporate guidelines and service concepts

WORK EXPERIENCE

 May 2013 TO Date: BELL BOY at Sofitel Dubai, Jumeirah Beach Hotel

 Jan 2011 TO March 2013: SENIOR ROOM ATTENDANT at Land Mark Hotel Dubai

 April 2007 TO Dec 2010: HOUSEKEEPING SUPERVISOR Palms Hotel Towers and Villas in Mumbai

Job Responsibilities on the current role

• Welcome the guests upon their arrival in a friendly and caring manner according to the standards and opens hotel door for all incoming guests.
• Open car door for all guests coming out of a taxi or car, provide assistance with their luggage and bring it to the hotel in an efficient and timely manner to ensure guest satisfaction.
• Handle guest requests in a polite and efficient manner such as calling a taxi or giving directions, refer requests to relevant staff if needed to ensure customer satisfaction.
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
• Control the traffic ensuring that there are no vehicles blocking the hotel entrance.
• Hoist and lower the flags according to the hotel procedures.
• Maintain cleanliness and tidiness of hotel main entrance area, take corrective actions if needed.
EDUCATIONAL QUALIFICATIONS
• Diploma in Hotel Management From Continental Institute Of Hotel Management, Kerala
• Plus Two Under Government Of Kerala
• S.S.L.C Under Government Of Kerala

ADDITIONAL PROFESSIONAL ACHIEVEMENTS
• ‘Keys of Luxury’ training in Sofitel Dubai Jumeirah Beach Hotel
• ‘Fit for Business’ training in Sofitel Dubai Jumeirah Beach Hotel
• ‘Sofitel Attitude’ training in Sofitel Dubai Jumeirah Beach Hotel

• Fir fighting skills training at the Sofitel Dubai Jumeirah Beach Hotel

KEY STRENGTHS AND SKILLS

• Good communication and interpersonal skills.
• Ability to work in shifts and in a situation calling for total dedication, creative, good in implementation of ideas and decision-making.

HOBBIES AND CO-CURRICULAR ACTIVITIES

• Traveling, Cooking.
• Volley ball, Caroms

Reference upon request