- Welcomed visitors by greeting them, in person or on the telephone in a friendly and professional manner.
- Provided exceptional customer service by performing up-selling of membership packages
- Received payment by cash, check, credit cards.
- Issued receipts, credits, or change due to customers.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Received and processed all payments according to standard procedures
- Maintained security by following procedures; Ensure client check in with membership card or provide telephone number.
- Handled queries and complaints via phone, email and general correspondence
- Scanned documents e.g. (Reps Card, Freeze Form) clearly into the system and ensured document authenticity and accuracy
- Recorded daily sales account

- Answered, screened and forwarded incoming phone calls.
- Setting up for meetings, and reordering supplies.
- Organized files, prepare documents, schedule appointments, and support other staff.
- Communicated general information and answer questions from customers.
- Informed customers about company services and assessed their needs.
- Communicated customer feedback and experiences to the appropriate team members.
- Managed office stock, preparing regular reports (e.g. expenses and office budgets) and organizing company records.
- Performed other clerical duties such as printing, photocopying and faxing.

- Welcomed visitors by greeting them, in person or on the telephone in a friendly and professional manner.
- Assisted in planning, scheduling meetings and managing meeting room bookings.
- Prepared outgoing mails and courier packages by contacting courier companies to arrange for a pick up.
- Maintained security by following procedures; monitored logbook and issued visitor badges.
- Maintained safe and clean reception area by complying with procedures, rules, and regulations.
- Scanned documents clearly into the system and ensured document authenticity and system accuracy.
- Handled queries and complaints via phone, email and general correspondence.
- Maintained office services as required (such as cleaners and maintenance companies)
- Acted as primary liaison between the company, staff, and office building management, by providing information, answering questions, and responding to requests.
- Maintained and organized filing system of hard and electronic documents.
- Performed other administrative duties as required.