• Assist National Service Manager in preparing & sending communication to principals, vendors & customers.
• Preparing MIS for entire Service operation.
• Assist National Service Manager in Budgeting / various new project document preparations.
• ISO documentation on counter measures.
• Maintain Parts & Service Excellence Program.
• Documentation on key result areas of KPIs for individual workshop / individual service staff.
• Maintain the confidential records of staff.
• Assist National Service Manager in Leave Planning, tracking on extension, overtime, incentive records.
• Stationary control, daily expenses, scrutiny before forwarding to Service Manger.
• Scrutiny of LPO's with vendor list.
• SRC Monitoring Responses of all Workshops, Customer Response Centre of GM and Liberty Automobiles Co.
• Enhance and follow the Company's quality and Management system as well as rules and regulations.
• Perform other duties that may be assigned by the National Service Manager from time to time.

• Streamline process and procedures to attain greater efficiency in workflow and deliverables.
• Provide accurate, efficient and committed office work support in completing daily activities.
• Carry out admin duties efficiently including correspondence, bookkeeping and customer relations.
• Liaise with different departments to coordinate activities, exchange information, and resolve issues.
• Collect, organize and summarize information as requested.
• Help in preparing documents, briefing papers, reports and presentations.
• Preserve proper records of incoming and outgoing correspondence, file documents and letters systematically and keep all assigned files up-to-date.
• Keep confidentiality in all company documents.

• Acquiring, managing and growing the existing portfolio of clients for savings and deposit accounts.
• Compliance for internal and external regulations imposed for finance company operations.
• Ensuring timely delivery of service to clients.
• Coordinating with other departments on deposits operations.
• Acquisition of new clients and achievement of targets in terms of increase in net deposits.

• Handling internal and external calls.
• Handling Chief Executive Officer's internal and external calls.
• Handling all the e-mail for the group.
• Entering every mail and keeping a track of mail.
• Handling rejected documents of account opening.
• Keeping track of IPO forms and reporting to the secretaries before deadline.
• Dealing with clients and handling their matters.
• Handling the group CEO's mail, telephone calls.
• Sending out client's daily executions and faxes.
• Helping out the stockbrokers in their letters and documentation work.
• Handling account openings, intra account transfers and share certificates.