Part of banks integration team(FGB and NBAD).
Providing Technical Support to end users Over phone as well as onsite and ensure to resolve the issue within the timescale.
Remote access management (Cisco any connect).
Troubleshooting PC’s/laptops.
Providing support to core banking applications.
Addressing and resolving user IT tickets regarding hardware software, network issues.
Printer server and printer configuration.
Active Directory user Management.
Providing File server access to the users.
OS installation Windows 10 and 7. . Backup solutions management.
Avaya phones installation and configuration.
Configuring NVR and backing up the data.
Outlook configuration in PC and Mobile phones.
Antivirus server maintance and node installation.
Managing backup solutions software’s Acronics active boot, DLP, Novo Backup.

Configuring Desktop/Notebook PC’s, Printers, Firewalls, DVR, NVR & cameras, Fax, BlackBerry Phones, Scanner,
e-mail account and Telephone extension (IP phone/Digital) for new joiners and existing staff.
Troubleshooting VPN related issues between branches and HO, Firewalls like Sonic wall TZ 240,180 Standard, Cyberoam CR100iNG.
connectivity. Administration of IT assets including software and firewall licenses.
Providing the support for the ERP and working as a co user and
development team.
Outlook Client configuration on PC & Mobile
Responsible for managing backups (software’s used for backups-Acronis True Image, Sync Toy 2.1, SonicWALL DLP, Nova BACKUP Professional, Carbonite).
Installation and configuration of MS Office (2016.2013, 2010, and 2007) applications and all other Client
Office 365 management.
Applications that is required for a user in respective dept. Ensure that all software’s installed on company desktop/laptop
Sorting out network connection and network related issues for users.
Ensure the antivirus software is installed, kept up to date and working properly on all Workstations.
Setup and maintain user email accounts, shared hard drives, new domain users in server (2003, 2008 R2).
Creating purchase requisition for IT hardware/software. Setting up and configuring new core servers.

Troubleshooting PC’s/laptops, POS Machines, printers and other computer peripherals.
Configuring users in Active directory, File Server & Exchange Server. Providing Technical Support to end users Over phone or remote access tools as well as onsite and ensure to resolve the issue within the timescale.
Troubleshooting VPN related issues between branches and HO, Firewalls like Sonic wall TZ 180 Standard, Cyberoam.
User extension creation and configuration of IP
Pabx systems
Responsible for managing backups (software’s used for backups-Acronis True Image, Sync Toy 2.1, SonicWALL DLP, Nova BACKUP
Professional)
Managing different ticketing tools to log and monitor the end users’ issues and requirements.
Dealing with different suppliers to procure the IT & Networking
devices and software Licenses.
Complete designing, implementation & Configuration of new IT infrastructure that meets client’s requirements.
Configuring CCTV Online DVR AND NVR view and backing up the data.
Configuring Authentication gateway servers and implement the rules on the Wi-Fi Network.
Configuring Biometric device and software, also monitoring the connectivity. Administration of IT assets including software and firewall licenses.
Providing the support for the ERP and working as a co Ordinator between end user and development team.
Outlook Client configuration on PC & Mobile.

Diploma in Computer Engineering