Dear Sir/ Madam,

I'm particularly interested in this opening / position, which relates strongly to my 14 years of experience in Large Call Center Operation Management, Complaint Management, Process Management & Service Operations.

I meet all the essential criteria for the position. A summary of my experience and key accomplishments includes the following:

Incisive acumen in initiating a number of Rewards and Recognition Program for agents thereby witnessed increased in productivity at call center, Absenteeism, AHT and Quality Scores
Leveraged success in providing the earliest possible notification of potential service disruption or degradation and recommending procedures to minimize the impact to customer develop business rationale and benefits of any proposed changes
Team-based management style coupled with the zeal to drive visions into reality

I am keen to join your organisation due to its leading position in the industry, great organizational culture, spirit of innovation, professionalism that characterizes your organization and its employees. I am attracted to this role on account of the organizational performance, values, challenges, best fit, and so on that it offers.

I appreciate your efforts in taking the time to review my credentials and experience. Looking forward to a positive response.

Also, I will be in Dubai between 1stJun'19 untill 28th Jun'19. Will be grateful if an interview can be arranged during this period.

Thanking you,

Sincerely,

Ritesh Kumar Gupta

Enclosure: Resume