Work Experience

Feb 2019 - Present Tochka Saint-petersburg, Russian Federation
Sales Manager/English teacher at Online school of English

My tasks are:
- Providing test lessons for students;
- Defining a level of mastery of a language;
- Realization of educational courses;
- Negotiation before selling;
- Reaching conversion programs;
- Managing deals from the first call to final payments;
- Working in amoCRM system

Jan 2018 - Dec 2018 Activity Park "Joki Joya" Saint-petersbourg, Russian Federation

Administrator
My primary tasks were:
- Organizing non-stop functioning of all services;
- HR management – hiring and dismission, personnel control;
- Proving customer service, solving difficult situations and reaching
agreements in conflicts;
- Accounting incomes and charges;
- Cashpoints control; sometimes taking the role of a cashier
- Selling parties and banquets, held in the park;
- Ordering household goods, food, beverages, playground filling
- Adjusting the communication of all subdivisions – administration, cleaning,
kitchen, waiters and bar, cashiers, animators and banqueting managers
- Ordering and controlling the usage of households goods

Sep 2017 - Dec 2017 Tailored tours "Riviera Come True" Nice, France

CEO assistant
It was an internship. In the course of it my tasks were:
- SMM-management, creating social media pages for a company;
- Customer search via Internet
- Creating commercial offers for foreign partners
- Translation
- Fulfilling all small tasks as an intern

May 2015 - Aug 2016 Travel agency "Three oranges" Saint-petersbourg, Russian Federation

Customer Service Manager
My tasks were:
- Organizing trips and excursion;
- Selling tours and trips;
- Developing new routes and tailored excursions;
- Creating catalogs, brochures, printed materials for advertising;
- Managing trips, guiding groups;
- Negotiation and solving difficult situations;
- SMM-management, social-media communication with customers

Sep 2013 - May 2015 Linguistic Camp "Haglar" Saint-petersbourg, Russian Federation

Customer Manager
My tasks were:
- Office administration;
- Selling holiday trips inside the region and on the sea shore;
- Formalization and formation the contracts between the customer and the
company;
- Negotiation process;
- Using Excel and Word tables as the main instruments;
- Checking flight tickets for mistakes;
- Organizing arrival and departure of children groups;
- Ordering household goods for office

Education
Sep 2016 - Jan 2018 Saimaa University of Applied Sciences Imatra,
Finland
Bachelor of Tourism and Hospitality Management, Tourism and Hospitality Management, Bachelor(BSc/BA)

Sep 2013 - Jul 2017 Pushkin Leningrad State University Petersburg, Russian Federation
Bachelor of Tourism, English, Bachelor(BSc/BA)

Languages
English Fluent
Russian Native
French Working knowledge