Work Experience:
Raya Contact Center, RCC. Cairo, Egypt, October 2017 – January 2019
Customer service, call center & back office agent at “Jumia.com" account
Answer questions about any inquiry of the items status, shipping costs and item’s specifications.
Handling any issue related to the service level starting from booking to delivery.
Helping the customer to know the new offers about prices and how to apply for it.
Explaining all applications related with the website services.
Reviewing all records about the refund process for the returns, failure delivery or the out of stock prepaid items.
Leading the customer to the best offers which makes him more satisfied with the service quality with Handling any issues related to the vouchers (expired, corrupted, the balance and the remain amount, marketing vouchers issue and voucher renewal)

Customer service, call center agent at “National Bank of Egypt” account

Answer questions of any inquiry related with customer’s account and any other information of our services we providing.
Solving issues for banking customers, If a customer’s credit card was stolen that I cancel the card and provide the customer with a new card. If a customer has a strange fee, of
any service he got that I work to explain the fee to the customer or find a satisfactory resolution.
making sure that consumers are having an outstanding banking experience. If a customer is looking to use mobile banking application, or to try out a new service, i provide them with information and step by step instructions for using the service.
inform and suggest new banking products and services to customers as well. Helping customers and provide them with a better banking experience.

- M.Z Company for plastic industries. Cairo, Egypt, February 2013 – July 2016
Sales executive and store keeper
Making accounting schedules (debit & credit), I was responsible for the store contents and making daily reports of accounting tasks dealing with (MS Word & MS Excel).
Responsible for sales procedures and making resets of products that coming in and out of the company.
Managing the products quantity in the store and stocking weekly.

- Al-Safwa Co. For housing tools. Cairo, Egypt, January 2012 – February 2013
Sales agent outdoor, Tele sales and Marketing representative
Making calls to the customers and trying to convince them to reach to a good deal with them to make an order and arranging delivery products to them where ever they are.
Offering products by establishing contact and developing relationships with the old customers and recommending items to the new one to increase purchase opportunities.

- Embassy of Japan & the residence of H.E Ambassador, Cairo, Egypt
July 2007 – August 2011
Administrative Security
Arranging appointments of the attending and leaving of all the staff and, the visitors and the guests of the residence.
Monitoring all records of alarm systems (CCTV, Fire, X- Ray, Communications units, scanner and HT) and checking all of them daily.
Secure all events happening such as the official Events in the residence and patrolling around the residence area especially during the emergency time (demonstrations of 25
Jan).
Dealing with all detector units (metal detector, bomb detector and fire alarm) and communication system with the staff inside.
Making all inspection and investigation procedures with the visitors according to their identity and the security situation.
Making all reports of the daily events in the residence.