I’m currently working for Majid Al Futtaim-Enova for Facilities Management Services, Dubai, UAE as Officer Customer Service.

I have experience of over 9 years in customer service, transactions and cash handling. I have extensive experience in achieving maximum customer satisfaction in addition to meet and exceed expectations. I interacted with management to stay advanced on firm developments and initiatives as well as approved Customer Service overrides on authorization limits.

One of my strong points is my ability to efficiently organizing workstations and complete work as per schedule quickly and accurately. I am capable of hiring, training, and mentoring staff and ensuring efficiency in customer service. I proficiently handled Staff Training in customer service, product knowledge, operations and transaction processing.

Some of my highlights are:
 Got an appreciation letter (Twice) on my contribution, wholehearted effects, dedication, sincerity and hard working.
 Completed the following:
• QIB Islamic Banking Training
• QIB Operational Risk Management Awareness Training
• QIB Anti-Money Laundering/Combating Terrorism Financing Awareness Course
• Service Excellence Course

I am a great communicator and while I am able to work on my own, I also enjoy the feedback that comes with working as a part of a team. I am a natural leader and can lead and motivate a team to stay on track and more importantly, within budget. There would be no problem for me to be a part of a team either as I do not mind taking direction from superiors.
If you wish to know more, I would request you to read my attached resume and then get in touch with me for discussing the details. Thank you for considering my application and giving your time.