Career Objective: A senior sales and marketing professional with comprehensive experience of over 15 years, majorly in strategizing businesses, developing markets, implementing targeted sales plans and delivering measurable results, leading to significant increase in sales numbers, revenues and bottom-line profits. Gained expertise in business development and customer relationship management during the course of employment at Mercedes Benz. Exploring challenging senior managerial opportunity in the automotive industry, manufacturing, operations with a reputable company to deploy skills and insights available at hand, in facilitating business growth on a larger scale.
Experience (16 Years, 8 Months)
Regional Sales Manager
at Audatex South East Europe o.o.d., Belgrade, Location: Serbia, May 2017 - present

Responsibilities
• Maintain relations with insurance companies and automotive general distributors.
• Lead technical and sales team in order to support existing and new clients.
• Develop and enhance client body shop base.
• Permanently take care of customer satisfaction, maintaining CSI over 90%.
• Catering to Audatex and AutoOnline brands across Serbia & Montenegro.
• Organization of sales and product trainings for customer sales staff.

Area Sales Manager

at Ferdinand Bilstein South East Europe d.o.o., Belgrade, Location: Serbia, June 2014 – May 2017

Highlights
• Acknowledged for enhancing sales by 30% in 2014 and 2015, 27% in 2016.

Responsibilities
• Implementing strategies in retaining or enhancing existing market share across the assigned territory. Guiding team members in closing critical business deals and managing major accounts.
• Evaluating specific customer requirements and other market dynamics for designing customized solutions aligned to business requirements.
• Catering to `Bilstein`, `Febi` and `Blue Print` brands across Serbia, Bosnia and Montenegro.
• Assessing customer interactions, forecasts and reports for ascertaining business conditions.
• Evaluating team performance and rendering productivity enhancement feedback.

Sales Manager- Mercedes Benz & Mitsubishi Fuso Vehicles,
Deputy Sales Manager Chrysler, Jeep & Dodge

at Mercedes Benz Serbia & Montenegro d.o.o., Belgrade, Location: Serbia, September 2002 - December 2013

Designation Chronology
• December 2007 - December 2013, Sales Manager- Mercedes Benz & Mitsubishi Fuso Vehicles
• September 2002 - December 2007, Sales Person

Highlights
Sales & New Business Development
• Between 2009 and 2013, contributed to the achievement of 21% rise in the average annual turnover.
• Ensured 18% increase in sale of vehicles, enhancing profitability bottom lines by 20%.
• Rated high for consistently maintaining sales and financial records for 6 years.
Customer Relations & C-Sat Scores (CSI)
• Recognized for maintaining customer satisfaction scores above 90% between 2011 and 2013.
• Between 2009 and 2011, effected an increase in c-sat from 58% to 92% through regular customer interaction, feedback and effectively resolved issues related to sales and after- sales processes.
• Significantly enhanced business generation by effectively negotiating deals with VIP and Fleet customers (acquired over 20 new fleet customers with fleets of 10 or more vehicles).
Promotion Campaigns
• Recorded an increase of 25% in the number of inquiries and showroom visitors for every campaign designed and executed.
As Sales Person
• Acknowledged for accomplishing best national sales results between 2003 and 2007.

Responsibilities as Sales Manager- Mercedes Benz & Mitsubishi Fuso Vehicles, Deputy Sales Manager Chrysler, Jeep & Dodge
Business Development
• Prepared sales forecast, implemented sales plans and spearheaded team efforts in accomplishing business targets across the assigned territory.
• Developed and maintained an effective distribution network aimed at enhancing market penetration.
• Implemented various marketing initiatives and promotions aimed at attracting new customers by generating needs amongst the target segment.
• Evaluated showroom sales for reengineering business strategies. Defined processes for generating sales of used vehicles.
Customer Relationship and Operations Management
• Interacted with VIP customer and other major clients for rendering customized solutions aligned to specific business requirements.
• Followed up with customers pertaining to on-road performance of sold vehicles.
• Managed stocks and inventory levels for maintaining vehicle availability.
• Maintained departmental profitability by optimizing resource utilization and streamlining processes.
• Implemented sales incentives, compliance controls and quality management and other motivational factors for enhancing business generation.
Miscellaneous Activities
• Generated and updated various reports for the senior management team to enable effective decision making.
• Groomed and mentored team members in enhancing business generation and client satisfaction by rendering qualitative service delivery.
• Participated in recruiting members of the sales team aligned to business requirements.

Responsibilities as Sales Person
• Participated in customer negotiations, prepared offers and organized test drives for prospects.
• Drafted and maintained updated delivery documentation and followed up with concerned teams in delivering vehicles at customer locations.
• Interacted with customers for collating feedback. Highlighted critical business issues with significant business impact to the senior management for effective resolution.