Name: Said Mohamed Naeim
Permanent Address: Al Nahda 2, Dubai UAE
Home Telephone: 050-585-1766
Mobile Number: 054-599-1092
Email address: saidnaeim03@gmail.com
Date of Birth: April 1,198
Family Status: Married
Nationality: Egyption

EDUCATION

Graduated from Kafr-elsheikh University with Bachelor of physical education in May 2012

Training

ISO / Planet 21
Heartiest Training
Sales and marketing training
WATCH Training – Child Protection Program
Mission 15
Certificate Of Appreciation: For My Performance And Excellence Effort In Q1 2015 From Egypt.
Certificate Of Attendance: For Basic Training Program For Sales From Egypt.

Icdl V4 –IC3 : From (Itc Center )
Certificate Of Attendance : For Completed The Introduction Training In Human Resources (Hr) At American University In Cairo (Auc)
Certificate Of Attendance : For English Translations And Conversation (Alsun Academy )

PROFESSIONAL EXPERIENCE
Employer : Accor Hotels Ibis & Novotel Deira City Centre
Number of Rooms : 365 rooms
Position : Guest Service Agent
Duration : November 2016 - Till present

Responsibilities

In charge of check in & check out procedure, reports, increase revenue by up-selling, walk-in reservation and get high score rate on reviews website.
Working closely with the FOM to solve problems and develop my team
Assisting the duty manager with front desk tasks and solving guest complaints
Welcoming guests in a professional manner,
Responsible for making reservations and pays attention to special request and update the ACDC
Handle tasks of assisting guest in storing luggage, ordering taxis, reserving tables at restaurant and storing valuables.
Responsible for handling administrative task like answering the calls, taking payments, preparing bills and processing foreign exchange payments.
Perform task of making arrangements for business meetings held in the hotel conference

Achievements
Have got award from LE CLUB for achieving one of highest Enrollment score on
The Middle East.
Have achieved sales and marketing cross training with ACCOR sales department.
Have achieved great results and best seller every month in up-selling room types and breakfast upselling.
Great guest reviews and feedback from the guest online regarding excellent service and professional performance.
Nominated to employ of the month several times

Employer : vodafone Egypt
Position : Customer service
Duration : mars2015 till October 2016

Responsibilities
Answer incoming calls from customers to take order, answer inquiries and questions, handling complains and troubleshoot problems and service information.

Enter new customer information into system.

Update existing customer information.

Complete call logs.

Produce call reports.

Achievements
Great guest comments regarding excellent service
Quality of customer service

Employer : New born store, Alexandria, Egypt
Position : Sales Representative
Duration : January 2013 till February 2015

Responsibilities
I learned loyalty to the company.

I learned to take responsibility.

Absolute ability to deal with all customers.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Built relationships with customers to increase likelihood of repeat business .
Achievements
Being the top up-seller, enhanced my skills and knowledge in
Quality of customer service

Reason for Leaving: Looking for new challenge & career advancement

LANGUAGES

English,
Arabic

Computer Skills

Internet search
Emails
MS Office Application
Opera

References:

Will be supplied up on request