MohamedHoussam AbouAmer
Objective,
To attain a position in a progressive company where I can be exposed to various types of projects involving my extensive knowledge in Information Technology in which I can contribute and apply my skills & interests to advance company performance, Honest, Dedicated, Hard-working, Diligent, Patient and Dependable worker Ability to handle pressure work,Team oriented, can work and relate harmoniously with colleagues and good telesales skills.
Qualifications
o Deep knowledge of Cisco Devices and Networking Protocols
o Hands on experience on Windows 2008 R2 Server and Redhat Linux Server
o Knowledge of routing protocols in a mixed environment (eg. EIGRP, OSPF, RIP)
o Knowledge of VLAN Technology, VTP and STP protocols with layer 3 switching with Spanning
tree Protection and RSTP/MSTP
o Knowledge and experience with Microsoft Active Directory, DNS, Rights and Policy
Management
o Sound technical knowledge on Virtualized environment consisting of mixed mode Windows
2003/2008 and Redhat Linux
o Infrastructure expertise: LAN, WAN and MAN
o Network Management: PRTG
o Expert knowledge of all aspects of TCP/IP with developing knowledge of IPV6
Hardware Knowledge
o Cisco 2900, 3600, 6500, 7200
o Windows, Linux
Software Knowledge
o Windows 2003/2008/2012 R2 Server
o Microsoft Office 2013
o VMWare, Oracle Virtual Box
o Linux (Redhat, Ubuntu)
o Windows 7, WIN 8 , WIN 10
o MS Visio
o Network Management System
| Last Resume Update | May 20, 2019 |
| Address | Sharjah, United Arab Emirates |
| [email protected] | |
| Phone Number | 0567594559 |
Experience
Sr. CSR Business Care
Ensures delivery of excellent customer service through fast and accurate processing of orders,
communication, and coordinating with other departments to resolve inquires.
▪ The first point of customer contact for general inquiries like pricing, products, scheduling, etc.
▪ Support t business customers and conduct basic troubleshooting for Data products like MPLS
network, leased line, PABX lines, and ISDN PRI services.
▪ Escalating and doing follow-up for pending complaints raised by Etisalat customers and taking
proper actions to resolve them within the SLA.
▪ Coordinating with Etisalat international partners to resolve issues related to international links.
Infrastructure and Systems admin
Network Engineer
Manage, maintain and support the corporate (LAN/MAN/WAN).
▪ Implementation and administration of Centralized WIFI System.
▪ Configure and manage network routers, switches, and other network equipment.
▪ Set, manage, and subnet the corporate IP address schemes.
▪ Setup and maintain WAN security.
▪ Monitor security and performance logs (routers, firewalls, IPS, etc.)
▪ Provide diagnostic, problem solving and referral services for the data network environment.
▪ Prepare progress reporting and other statistical reports.
▪ Support, maintain, install, configure and administrate the corporate PABX systems.
▪ Maintain existent connection related to the PABX between locations.
▪ Do necessary cooperation with other departments in order to troubleshoot
▪ Problems or accomplish projects related to the voice telecommunication infrastructure.
▪ Setup and maintain voice network security.
▪ Identify and specify hardware requirements for PABX systems.
▪ Identify and specify hardware requirements for the data network.
▪ Implement new system upgrades and patches to existing network equipment.
▪ Analyze recurring problems and make recommendations for improvements to Operational
Procedures.
▪ Generate link utilization and capacity planning reports and recommend link upgrades.
Education
Bachelor of Information Technology Engineering (Network & Operating Systems)