WORKING EXPERIENCE

EMIRATES ISLAMIC BANK
Emirates Islamic bldg no. 16 Dubai Health Care City, DUBAI UAE
December 2016- present

POSITION: PROCESSING TEAM MEMBER
DEPARTMENT: CENTRAL OPERATIONS / Tanfeeth OPC

DUTIES AND RESPONSIBILITIES:

• Receive and update requests in BPM.
• Process request within agreed turnaround time.
• Processing and answering queries from CRM request received from Various Departments.
• Process account opening, account maintenance, and customer maintenance.
• Checking and updating customer’s signature to be update in Signature Verification system.
• Processing Standing Order For Local and TT transfer
• Answer the enquiries Via e-mails/phone calls received from Tanfeeth OPC helpdesk.
• Perform other allied activities assigned by unit head.

FIRST GULF BANK (under Ztech Manpower Services)
Otaiba Bldg, Electra St. Abu Dhabi/ Ajman UAE
March 2014- November 2016

POSITION: PROCESSOR
DEPARTMENT: RETAIL OPERATIONS

DUTIES AND RESPONSIBILITIES:

• Receive and update requests in FGB apple.
• Process request within agreed turnaround time.
• Check and Print BBL, Norkom for customers whose account needs to be opened.
• Process account opening, account maintenance, and customer maintenance.
• Check and report compliance or otherwise of documentations in line in SOP
• Marking and unmarking of Posting Restriction T24 as per Operating Procedures.
• Customer signature scanning in T24.
• Answer the enquiries Via e-mails/phone calls received from ROPS HELPDESK.
• Perform other allied activities assigned by unit head.

POSITION: PROCESSOR (PDOC, CARD DELIVERY, CORPORATE)
DEPARTMENT: CARD OPERATIONS

• Issuance and approval of normal/SME Credit Card.
• Verification of customer documents for new cards.
• Responsible in doing add on’s and upgrading cards.
• Coordination with various departments for handling customer requests and complaints through email and calls.
• Handling and managing for decline, cancelled and escalation case the same coordinating to the concerned department.
• Handling and managing of exceptional delivery cases including VIP and corporate cards.
• Coordination with the various vendors for report. Uploading and processing the same to the system.
• Coordination with couriers for daily reports and status.
• Preparing all customers refused cases and shared to concern department.
• Attending and handling walk-in customers.
• Responsible for destroying undelivered cards exceeding days expired and blocked cards.
• Daily reconciliation of Credit/Debit Cards with the card file sent and cards embossed.
• Handling and Receiving of various vendors Invoice to submit to accounts.
• Preparation and maintenance of Monthly MIS reporting to management.
• Other task that may assign by superior from time to time includes Data Entry and other miscellaneous. Maintaining a tracking facility to enable documents to be updated easily.
• Preparing Manual Statement for corporate client
• Sending Statements to the respective corporate clients during billing period
• Preparing and checking SI (Standing Instruction) of respective companies.
• Responsible in monitoring and informing decline transactions made by corporate customer.
• Preparing and keeping maintenance reports.

Operating system used:
 Finn One CAS
 DMS - Document Management System
 In solution
 Vision Plus
 Customer connect
 BPMS – Business Process Management Software
 Globus live
 FGB Apple
 Norkom
 BBL (Black Boy Listed as per Central Bank)
 BPM
 Finacle & CRM